I tried to use my card on Nov. **th and was declined so i called customer service and...

GetHuman1671402's customer service issue with Netspend from December 2018

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The issue in GetHuman1671402's own words
I nerd to dispute that purchase because i never made that purchase ... I tried to use my card on Nov. **th and was declined so i called customer service and was told that on Nov **th my account was charged $***.** from the book depository but i never made that purchase. I emailed them and they want proof that my account was charged for $***.** so i need some sort of proof and would also like to dispute that purchase because i never made another purchase from them. Thank you for your attention to this matter.
Is i have never been able to log on to my account online so im not able to dispute the purchase
I need my transactions from Nov. To be emailed to me since i cant log in to my account. Ive called customer service serveral times to fix that issuse and its never resolved
Since August of ****
Im ready to just call it a loss and get a new card from another company.
I have an issue with Netspend too
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Netspend

My netspend card
Customer service issue
Reported by GetHuman1671402
Dec 2nd, 2018 - 6 mons ago
I have an issue with Netspend too
Fixed
Seen by 6 customers so far
Similar issue to 5526 others
0 customers following this
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman1671402 started working on this issue
Dec 2nd, 2018 1:33am
GetHuman1671402 indicated the issue is not fixed yet.
Dec 5th, 2018 5:24am
GetHuman1671402 indicated the issue is not fixed yet.
Dec 5th, 2018 5:25am
GetHuman1671402 indicated the issue is not fixed yet.
Dec 5th, 2018 5:30am
GetHuman1671402 indicated the issue is not fixed yet.
Dec 5th, 2018 5:31am