Became a payee for a friend who moved into my home she's on ssi*sp called net spend and...

GetHuman-balcomal's customer service issue with Netspend from November 2018

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The issue in GetHuman-balcomal's own words
Became a payee for a friend who moved into my home she's on ssi*sp called net spend and had her put on my account her checks are supposed to be directly deposited rcvd a paper check in mail when are the checks going to be deposited into my account my name is Alan Balcom all information needed was given the person I'm the payee is Ivy Marie Thomas the check reads Alan L Balcom for Ivy Marie Thomas I called net spend and asked if she had to be on my account they said yes for verification they had me fax a picture of her I D the problem with her ID is the last name is Stabenow and shows a different address we both live in the same town faxed information got email back saying had access to my card the fax * I was given was to efaxcorporate tried to talk to someone and had no luck was given reference * their email shows it as an account * what's going on
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Customer service issue
Reported by GetHuman-balcomal
Nov 1st, 2018 - a mon ago
I have an issue with Netspend too
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Seen by 5 customers so far
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GetHuman-balcomal started working on this issue
Nov 1st 9:37am