having issues with my card today. had my funds deposited as usual, went to make my cox...

GetHuman1203307's customer service issue with Netspend from September 2018

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The issue in GetHuman1203307's own words
having issues with my card today. had my funds deposited as usual, went to make my cox cable payment, card was declined *x even thoe there were available funds to cover that cost at the time of performing this payment.*now my account is short funds because there are * pending payments. I have tried all day to reach netspend on both of their numbers, and still nothing.At this very moment at the time of this writing I have been on hold with netspend for ** minutes and still no agent.*Have also sent an email to the corporate office and left an voice mail message on the corporate response team phone. This is not acceptable for this type of customer service.
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Netspend

Customer service issue
Reported by GetHuman1203307
Sep 25th, 2018 - 2 mons ago
I have an issue with Netspend too
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Seen by 2 customers so far
Similar issue to 3653 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman1203307 started working on this issue
Sep 25th 10:40pm