My account was cancelled due to suspicious activity. I've had my account for about * ye...

GetHuman-crcj's customer service issue with Netspend from August 2018

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The issue in GetHuman-crcj's own words
My account was cancelled due to suspicious activity. I've had my account for about * years & never had this happen. I get direct deposit from the government. I've had Netspend return money back to my account because of merchants cancellation or item not received. If there was any charge back to me it always got taken care of. I'm the only one that uses my card. No one else has my information. I currently owe Netspend a balance around $**.** in which I'm willing to pay asap. Why was my account cancelled? I called Netspend & spoke with * different people & no one ever gave me a straight answer. I asked several times for a supervisor, put on hold for over ** minutes each time & no one ever answered. Carl R Clenny last * digits of my ss *****. Phone ***********

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Netspend

Customer service issue
Reported by GetHuman-crcj
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 2782 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account

Timeline

GetHuman-crcj started working on this issue
Aug 25th, 2018 3:45am
GetHuman-crcj indicated the issue is not fixed yet.
Aug 25th, 2018 4:47am
GetHuman-crcj indicated the issue is not fixed yet.
Aug 26th, 2018 4:50am