I would like to dispute a charge that took place May **, **** I copy and paste it down below like one of the representative told me to do so earlier

GetHuman-gracecr's customer service issue with Netspend from June 2018

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The issue in GetHuman-gracecr's own words
I've recently rented a room from Boutique** hotel and I would like to receive my deposit of the down payment I put on the room back it was ***.** ... (DOCUMENT BELOW)**Good morning Crystal,**My apologies I was possitive that I sent you this info yesterday.**Your security deposit was voided on June *nd a day after checkout.**Please keep in mind we never charged your card. We only authorized it, which means you would not see a deposit back to your account as we never pulled the money. We only held it while you were here and then released it when you checked out. If you look back at your bank statement you should not be able to see the original $*** debit, as it was just a hold and not a charge. **See transaction below***Trans ID*Invoice Number*Trans Status*Submit Date*Customer*Card*Payment Method*Payment Amount*Settlement Date*Settlement Amount**************Voided****-May-**** **:**:***GRACE, CRYSTAL*V*XXXX*****USD *.*****-Jun-**** **:**:***USD *.***** Transaction ID: ************Create ARB Subscription from Transaction*Transaction Status: *Voided * ** *Settlement Information*Settlement Amount:**.***Settlement Date and Time:***-Jun-**** **:**:** PDT*Business Day:***-Jun-*****Batch ID:***********Authorization Information*Authorization Amount:*USD ***.***Submit Date*Time:***-May-**** **:**:** PDT*Authorization Code:********Reference Transaction ID:*Not Applicable*Entry Mode:*Keyed*Transaction Type:*Authorization Only*Market Type:*Retail*Product:*Card Present*Address Verification Status:*AVS Not Applicable (P)*Card Code Status:*Not Applicable*CAVV Result Code:*Not Applicable*Fraud Score Applied:*Not Applicable*Recurring Billing Transaction:*N*Partial Capture Status:*Not Applicable*Customer IP:**Payment Information*Card Type:*Visa*Card Number:*XXXX*****Expiration Date:*XXXX*Total Amount:**.***Order Information*Invoice *:**Description:**Customer Billing Information*Name:*CRYSTAL GRACE*Company:****Please let me know if you have any questions.*Best!**Best Regards,**Jay*Senior Sales Associate****.***.*****royalstaysmiami.com**Please visit our website to see real time availability and book an apartment!!**Check out all our airbnb reviews here**Information on Legality of Short term Rental in Miami Beach**Follow us on Instagram**On Tue, Jun **, **** at **:** PM, Crystal Grace ******@***.com* wrote:
They just never sent me an conformation number for it I had to contact them for it I was told to I would receive the money back on my card in *-* business days
I would like my money back on my card
My money back
No
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Netspend

Hotel
Customer service issue
Reported by GetHuman-gracecr
Jun 13th, 2018 - 9 mons ago
I have an issue with Netspend too
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman-gracecr started working on this issue
Jun 13th, 2018 9:29pm