still cant log in and someone suppose to call me it's been over **hrs now waiting

GetHuman-teleeddi's customer service issue with Netspend from June 2018

Help with my Netspend issue
The issue in GetHuman-teleeddi's own words
change password ... Customer service sends a new password I login into netspend with it . Then screen pops up for me to change my create a new password with details of must use * different types of letters etc. with min. of * in total . I do that and all are checked as if I have entered correctly . Now when I move the mouse pointer on to the enter or change pw it has a NO Entry symbol and I cannot enter anything . We have tried to change about ** times lol WTF ?
the temporary password works fine to get into then screen pops up to make a new password it won't let me enter it has a NO Entry symbol on where I should click to enter it
Someone as a IT tech needs to call me
For over ** yrs with Netspend
Tried using Windows Edge and Chrome with add ons turned off still the same
I have an issue with Netspend too
How GetHuman-teleeddi fixed the problem
was not entering the temporary password on the *nd page that pops up yes its confusing ...
Please help with my Netspend issue
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Netspend

netspend account
Customer service issue
Reported by GetHuman-teleeddi
Jun 6th, 2018 - a yr ago
I have an issue with Netspend too
Fixed
GetHuman-teleeddi shared how to fix
Seen by 18 customers so far
Similar issue to 18 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman-teleeddi started working on this issue
Jun 6th, 2018 1:23am
GetHuman-teleeddi indicated the issue is not fixed yet.
Jun 6th, 2018 5:29pm
GetHuman-teleeddi indicated the issue is not fixed yet.
Jun 6th, 2018 5:35pm
GetHuman-teleeddi confirmed the issue is fixed. Hooray!
Jun 7th, 2018 4:21am