Money was taken from my account from may**,**** to June *,**** without my knowledge.My...

GetHuman-mandymon's customer service issue with Netspend from June 2018

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The issue in GetHuman-mandymon's own words
Money was taken from my account from may**,**** to June *,**** without my knowledge.My card was never stolen or lost.Someone was able to go to several different gas stations outside of the town I live in and spend $*** each time approximately.Approximately **** dollars was taken from me.I filed a dispute a couple of days ago but I feel like NETSPEND is not taking my situation seriously.I can’t even talk to a live person from the dispute team all they do Is send me a standard email saying that it takes ** days to investigate.I need live Answers.
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Netspend

Customer service issue
Reported by GetHuman-mandymon
Jun 5th, 2018 - a yr ago
I have an issue with Netspend too
Fixed
Seen by 7 customers so far
Similar issue to 623 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman-mandymon started working on this issue
Jun 5th, 2018 10:23pm
GetHuman-mandymon indicated the issue is not fixed yet.
Jun 6th, 2018 12:23am
GetHuman-mandymon indicated the issue is not fixed yet.
Jun 6th, 2018 12:24am
GetHuman-mandymon indicated the issue is not fixed yet.
Jun 6th, 2018 1:31am
GetHuman-mandymon indicated the issue is not fixed yet.
Jun 6th, 2018 11:31pm