I had to submit ** documents for some reason they won't tell me, I didn't have any pr...

GetHuman-mytwin's customer service issue with Netspend from June 2018

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The issue in GetHuman-mytwin's own words
I had to submit ** documents for some reason they won't tell me, I didn't have any problems with the card since I had it, unti now! I still don't know why! I had one your store's to fax the papers and have called many times, I have emailed the documents several times to them yet they haven't done nothing we have two direct deposit checks pending can't get our money, we hunger and can't pay our bills we need our money please help us, thank-you so much if you can't fix it sent it back the checks! we will open new account this twoweeks pay we can't get!
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Netspend

Customer service issue
Reported by GetHuman-mytwin
Jun 1st, 2018 - 5 mons ago
I have an issue with Netspend too
Fixed
Seen by 11 customers so far
Similar issue to 310 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman-mytwin started working on this issue
Jun 1st 2:18pm
GetHuman-mytwin indicated the issue is not fixed yet.
Jun 2nd 5:25pm
GetHuman-mytwin indicated the issue is not fixed yet.
Jun 2nd 6:48pm
GetHuman-mytwin indicated the issue is not fixed yet.
Jun 2nd 6:50pm
GetHuman-mytwin indicated the issue is not fixed yet.
Jun 2nd 6:58pm
GetHuman-mytwin indicated the issue is not fixed yet.
Jun 2nd 6:58pm
GetHuman-mytwin indicated the issue is not fixed yet.
Jun 2nd 10:14pm