they put a hold on my card for no reason they asked me to fax over my identity info an...

GetHuman-jlezonia's customer service issue with Netspend from May 2018

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The issue in GetHuman-jlezonia's own words
they put a hold on my card for no reason they asked me to fax over my identity info and that was denied to the color which they say it was too dark .. so i emailed it the social security card was stilled denied do to it being old but u can see my signature and my ss number which the signature matches my i.d card .. all my bills r sent to me online and thats how i pay my bills online they want except that i do not recieve paper bills by mail cause i am a traveling nurse so how will i send u a bill if i only recieve online .. this started since southwest airline refunded my money back to my netspend card and they have yet to release back to me ... i have been on hold for over **min on each time i called each representative told me ** different stories i need this matter handled immediately i have bills to pay i have had this card over five years and i have never had this problem ... when i first had this card they should have been asking me for this information at the beginning .. ********** i need some one to call me immediatly
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Netspend

Customer service issue
Reported by GetHuman-jlezonia
May 23rd, 2018 - 6 mons ago
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Seen by 2 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman-jlezonia started working on this issue
May 23rd 12:59am