Loaded money on to card - Pay a loan - It loaded then took it straight off

GetHuman573791's customer service issue with Netspend from April 2018

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The issue in GetHuman573791's own words
Pay a loan ... Loaded money on to card
It loaded then took it straight off
To load the money I paid for back?
I have an issue with Netspend too
How GetHuman573791 fixed the problem
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Netspend

Customer service issue
Reported by GetHuman573791
Apr 5th, 2018 - 2y ago
I have an issue with Netspend too
Fixed
Seen by 5 customers so far
Similar issue to 10563 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account
Timeline
GetHuman573791 started working on this issue
Apr 5th, 2018 11:41pm
GetHuman573791 confirmed the issue is fixed. Hooray!
Apr 6th, 2018 12:42am