Refund on Modem that is not working

GetHuman-msjilyan's Refund a Charge issue with Netgear from December 2019

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The issue in GetHuman-msjilyan's own words
Get my modem to work ... I purchased a modem and it worked for * months. Starting in October, the modem kept going in and out. We worked with our provider comcast and they told us it was a netgear issue. We then worked with netgear, we were sent a new modem and the issue started again. The modem has not stayed connected one full day for over one month. I am being told by Comcast it is your issue, I am being told by NetGear it is Comcast. I spend $*** on a modem to only get * months out of it. I spen over * hours on the phone with your tech to be told call your cable provider and then * hours with Comcast to be told call NetGear. I would like my $$ back and I'll send you back the modem. This is unfair that I have been dealing with this and two companies who make millions are giving me the run around! **I WANT A REFUND!
That the modem is not working! Comcast is not helping and neither is NetGear
REFUND on my purchase
* months. I expected better from a company that sells a product.
I have followed everyone's directions since **** with no resolution. Comcast is here now and they have the cable and it is showing good input from the poll but bad output from the modem.
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NETGEAR Nighthawk X*S DOCSIS *.* Ultra-High Speed Wifi Cable Modem Router Combo Compatible with Xfinity from Comcast, Cox, Gig-speed from Xfinity (C****)
Refund a Charge issue
Reported by GetHuman-msjilyan
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 711 others
0 customers following this


GetHuman-msjilyan started working on this issue
Dec 3rd, 2019 8:07pm
GetHuman-msjilyan indicated the issue is not fixed yet.
Dec 4th, 2019 2:58am
GetHuman-msjilyan indicated the issue is not fixed yet.
Dec 4th, 2019 10:41pm
GetHuman-msjilyan indicated the issue is not fixed yet.
Dec 6th, 2019 11:55pm