Hacked & locked out of my router. Netgear Nighthawk R**** IP ***.***.*.* but it changes...

GetHuman2964141's customer service issue with Netgear from May 2019

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The issue in GetHuman2964141's own words
Hacked & locked out of my router. Netgear Nighthawk R**** IP ***.***.*.* but it changes. Look inside the router hundreds of people are in it from around the world. They are all in the Netgear Community chatting about it. Serial * *******PA**E**Users in chat in my devices & my kids: *Furrye***MichaelKenward * Main Guy*plemans*IrvSp*Miked****StephenB*Jinman*selltick*****avtella*zipperhead**These are just a few.*I've wrote in & called many times. Do something.... Charlotte Dill
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Netgear

Customer service issue
Reported by GetHuman2964141
May 22nd, 2019 - a mon ago
I have an issue with Netgear too
Not resolved
Seen by 2 customers so far
Similar issue to 1296 others
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Timeline
GetHuman2964141 started working on this issue
May 22nd 9:56am
GetHuman2964141 indicated the issue is not fixed yet.
May 22nd 9:56am