I forgot my wifi password and can't get wifi for my new phone.

GetHuman-wjayneol's customer service issue with Netgear from May 2019

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The issue in GetHuman-wjayneol's own words
Trying to join my WiFi network but password has been changed and I don't remember what I changed it to. ... I bought a refurbished iPhone and realized that I have forgotten my wifi password. I changed it from the one on the router some years ago for security. I need help recovering my password please.**Please don't send me to how to change your wifi password. That is not helpful unless you know the current password.**Your assistance would be greatly appreciated!**model * for Netgear router is WNDR****V**Serial * is **G****AA*****MAC ***CC********SSID NetGear ***Password pinknest***
This is especially frustrating because I can't back up my iPhone or do updates or many other tasks. When I try to google for a solution all I get is how to change my password for security reasons. I can't change it because I don't know what it is now.
You could make this right by recovering my WiFi password for me or changing it to something new and telling me what it is. I can answer security questions for you.
I am a good customer because I've used your product happily for a number of years now with no complaint.
I've tried calling my phone carrier, my internet provider and spent a lot of time searching the internet for a solution. My * digit code that you emailed me was ****.
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Netgear

NetGear router model * WNDR****V* (N*** Wireless Dual Band Gigabit Router)
Customer service issue
Reported by GetHuman-wjayneol
May 16th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1272 others
0 customers following this
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Timeline

GetHuman-wjayneol started working on this issue
May 16th, 2019 7:05pm