I have a Netgear AC**** and a Nighthawk EX******I was told by support that the AC**** w...

GetHuman2591825's Service problem issue with Netgear from March 2019

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The issue in GetHuman2591825's own words
I have a Netgear AC**** and a Nighthawk EX******I was told by support that the AC**** was NOT an extender but that is what it was purchased to do**Here is my problem. we have * ring cameras and the strength of the signal is not strong enough. **I want to use the AC**** as an extender to our router WPA and then use the Nighthawk EX **** as a "repeater" extender to the AC**** for the rear Ring Cameras.**Or should i do the EX**** to my router and the AC**** to the Nighthawk EX****?**the directions are not clear about after the (for example) the EX**** is connected and shows as **GEXT to change the name so I can recognize it?**it shows strong full bar signals but when trying to connect with computer it says:*No internet, secured *and there is no service but it shows maximum strength?????**what to do ???**i was upset when your support said the AC**** was NOT an extender and also said that two extenders cannot be set up with each other. I was assured they would and have read in your literature it can be done.**Hopefully you can assist me.**I prefer chat or phone call but if you must email it is ok. but please give me a way to "chat" back with you. **Regards*Mark Parker**** *** *******OH.... I need to order another antenna for the AC****!

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Netgear

Service problem issue
Reported by GetHuman2591825
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1058 others
0 customers following this

Timeline

GetHuman2591825 started working on this issue
Mar 25th, 2019 8:09pm

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