Hello Arlo*Netgear,**I changed my plan back to the Basic plan yesterday from the Smart...

GetHuman913374's customer service issue with Netgear from July 2018

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The issue in GetHuman913374's own words
Hello Arlo*Netgear,**I changed my plan back to the Basic plan yesterday from the Smart Premier, after using your free trial offer, but in checking it today it does not look like the change took effect and it looks like a "trial*pending" authorization charge to my credit card is in the works.**Can you please reverse the charges so that no billing takes place and keep me on your basic (free) plan?**Thank you.**Sincerely,**Dan Burnett******@***.com
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Netgear

Customer service issue
Reported by GetHuman913374
Jul 24th, 2018 - 10 mons ago
I have an issue with Netgear too
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Seen by 3 customers so far
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GetHuman913374 started working on this issue
Jul 24th, 2018 8:37pm