Customer ID: CX********* On ********* I purchased AC**** Wi Fi range extender from Be...

GetHuman-plasickt's customer service issue with Netgear from May 2018

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The issue in GetHuman-plasickt's own words
Customer ID: CX********* On ********* I purchased AC**** Wi Fi range extender from Best Buy Locally. I could not get it to work, so I called your tech help line. Your tech, Garry, did work on my computer remotely and charged me $***.** for a three month fee. Gary also offered me a firewall for the price of $***.**, which I turned down the next day on his callback. After he was done, I called my internet service provider, AOL. I explained what had just transpired. AOL looked at my computer remotely also and removed roughly *** more files. AOL also informed me that they offer the same service for $*.** per month, so I activated that. AOL said that your fee was extraordinary, and were shocked that you charged me so much. I feel as though your tech department deceived me and stole $***.**. If you do the math at $*.** a month from AOL versus you: netgear charges $**.** per month. How outlandish is that? I will make sure that I pass this information along to my fellow coworkers which are about **** people at one manufacturing plant. I am sure the word will spread throughout the corporation which employs roughly **,*** employees. I do plan on contacting the local television station and have them do a segment on your company and my experience. I do live in the St. Louis, Mo. regional area and the media here reaches a large population. I did copy and paste this to an email that I sent to myself, so I have a record this feedback.**Regards: Tom Plasick
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Netgear

Customer service issue
Reported by GetHuman-plasickt
May 25th, 2018 - 6 mons ago
I have an issue with Netgear too
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GetHuman-plasickt started working on this issue
May 25th 8:48pm