Netflix Customer Service Issues

I encountered an issue with my Netflix account being placed on hold due to a failed payment. After reviewing my bank statements, I noticed that Netflix charged me six times, resulting in an increased charge from $11.71 to $11.74. When my bank inquired about these transactions, I mistakenly confirmed recognition, assuming these were monthly charges that needed multiple attempts for approval. Consequently, all six payments went through for the same amount, causing an inadvertent overcharge. I am seeking clarification on this situation and kindly request a refund for the duplicate charges. Thank you in advance for your assistance.

On December 25th, we submitted payment for our monthly fee of $15.99 under Invoice [redacted]7. The next day, we faced difficulties connecting our new TV to Netflix. After a helpful lady from customer service recommended taking photos of the issue, we emailed them to [redacted] with the subject Z1VZB. Recently, we set up a new account using [redacted], username CA, at $19.99 per month. To avoid having two accounts by the end of January, we kindly request canceling the original account linked to the invoice from December 25th. For further communication, please reach out to us through the provided email or contact number, [redacted]. We anticipate your prompt assistance in resolving this matter. Thank you. Best regards, C.G.

I am curious why programs are being cut off after an hour or two. I believe that as long as I am paying for the service, I should be able to leave the station on for as long as I want. It is nobody's concern whether I am watching or not. I pay for the service and this level of micromanagement is unreasonable. It infringes on people's rights to use something they are paying for as they wish.

I purchased the second-tier Netflix plan with the two-screen feature on December 28th. Today, when I tried to access my Netflix account to watch my favorite series, I found that my account is not working. Strangely, I'm being asked to pay again for the service I just bought three days ago, despite Netflix already charging $13.99 from my bank account. I have evidence of the transaction and would appreciate it if you could address and resolve this issue. My account is linked to the email address [redacted]

I'm Sally Gehrer and I recently contacted Netflix to cancel my membership. The representative I spoke to last week advised me to cancel online, as I no longer have internet or a phone. She assured me she canceled my membership to avoid charges. However, Netflix still charged my account today. I am disappointed and upset. I would appreciate a refund of the fees. Thank you, Sally.

I spent the whole evening trying to decide on a horror movie to watch, but I couldn't find anything truly scary. My wife and I are huge fans of Netflix, and we just started the third season of Cobra Kai, which we enjoy watching with our parents. However, we are struggling to find a really terrifying show or movie that can make us jump out of our skin with fear. We would love to see a new ongoing series on Netflix about Jason Voorhees from Camp Crystal Lake. We believe that a series like "Friday the 13th" could be a hit with viewers of all ages. We are passionate about creating scary stories and would be thrilled to work on a trial basis to develop more chilling content. We hope that Netflix will consider our idea seriously.

I have a show series request for a lower to high-production "diy art" category on major platforms like Netflix or Hulu. I'm a 42-year-old female nurse who enjoys art and craft activities. I am bisexual but hetero-romantic, married with no children or church affiliations. I use social media platforms like Twitter and Facebook. My preference is for curated art programs similar to the PBS shows I watched as a kid. I am not interested in amateur posts on YouTube. Suggestions for the content could include activities like "paper making," "succulent atriums," "rebel needlepoint," "goth crochet," among others. Providing viewers with both entertainment and hands-on craft ideas would be ideal. Thank you for considering my request!

Hello, I'm Catherine Flynn. My boyfriend, Mike Hollingsworth, is the account holder. Initially, I managed the account, but he took over when prices rose. I am starting to feel disappointed with the shows available. I enjoy horror movies, yet the selection seems limited. Recently, I attempted to watch The Living Dead with Vincent Price, but it wasn't on the platform. I also couldn't find the older black and white version with the siblings at their parents' grave. Additionally, I didn't see a high-quality version. Although there's plenty of Anime, not a fan of that genre. Despite the increased rates, the content hasn't improved. I'm curious about the upcoming lineup.

I have a T-Mobile cell phone account, and for the past 10 months, Netflix has been charging me $17.07 per month, although T-Mobile should have been covering this cost. When I initially set up Netflix in February or March [redacted], the representative from the Philippines call center did not mention the option to link my T-Mobile account for payment. After speaking with another representative named 'Ace' yesterday, he agreed to connect my T-Mobile account going forward but refused to reimburse me for the previous overpayments. When I requested to speak with a supervisor, 'Michael' reiterated that they would not refund me for the duplicate charges. Michael declined to provide his full identification details or transfer me to someone in the USA when requested. I am seeking a refund for the 10 to 11 months of double payments I made to Netflix. Please contact me at [redacted] or [redacted]

I have a T-Mobile cell phone account, and although T-Mobile usually covers my Netflix charges, I have been billed $17.07 per month by Netflix for the past 10 months. The Netflix representatives from the Philippines call center gave me incorrect information when I initially tried to set up Netflix in either February or March [redacted]. Despite reaching out to Netflix, they did not connect my T-Mobile account to the service. After speaking to "Ace" and then supervisor "Michael," they confirmed they would connect both accounts but refused to reimburse me for the previous 10 months' overpayments. Michael declined to provide identifying information. I requested to speak to someone in the USA or obtain a contact number but was denied both. My desired resolution is for Netflix to refund the extra payments totaling ten to eleven months. I can be contacted at [redacted] or kmkapel[at]yahoo.com.

Hello, I am a customer at ORANGE France and I have no way to contact your services. On my "Internet - TV - phone ORANGE" bill from 24/12/[redacted], the NETFLIX service charged me €15.99 for a subscription that I don't remember signing up for, unless I am mistaken. Also, I did not receive any confirmation of this subscription from you (I checked my inbox and spam folder without finding anything). For a long time, I have been watching my shows by logging into the Netflix subscription subscribed and paid for by my daughter, who has a different TV provider than ORANGE TV. I would appreciate it if you could cancel this fraudulent or mistaken subscription and refund the incorrectly charged amounts. Best regards, Mathilde Ngo NKAA

I purchased an annual Netflix subscription from ANNUALHUB.in for Indian Rs. [redacted].00. This subscription allows me to watch Netflix on four devices with an ID and password provided. When I use these credentials on the Netflix app, I can access content in high quality. Netflix customer service mentioned they do not offer annual plans, causing concern. I seek clarification if this partnership is legitimate as I don't want to be involved in fraudulent activities. If Netflix is affiliated with ANNUALHUB.in, I would appreciate prompt confirmation to avoid any misunderstandings.

Hello, I need assistance with a situation involving Netflix subscriptions. I am not a subscriber, but there were charges on my Orange bill for two Netflix subscriptions. After speaking with Wissal, who explained that the account was linked to my box, resulting in the charges, I inquired about a refund for the €15.99 debits. Wissal mentioned that they are unable to process refunds since billing is managed by the operator and they do not have access to my banking details. They advised me to contact my operator, Orange, for assistance. Despite expressing my dissatisfaction with being unexpectedly subscribed and billed, Wissal explained that they cannot intervene in the billing process. I then asked for a complaint address and was informed that the billing would cease, as the account was closed. Wissal provided guidance on addressing the issue with my operator by providing them with the associated email address.

A Netflix DVD I was expecting in early December [redacted] did not arrive, which I reported to Netflix Customer Service. A replacement was sent and received. Then unexpectedly on January 12, [redacted], the missing DVD was found. When I contacted Netflix Customer Service, the representative indicated they were not interested in the background or history of the missing DVD, but just wanted it returned via USPS. I had looked into the delayed mail matter with the USPS Mail Processing Center that serves my ZIP CODE: [redacted] [Fort Payne, AL] and found an imprinted date/time stamp from Birmingham, AL dated 7 December [redacted]. Despite attempts to communicate with the Package Only Branch at that post office, they were unresponsive due to various issues. It seems this facility has faced challenges, leading to negative feedback online. I feel that this situation warrants further investigation for the sake of all customers. Thank you for your attention. My personal email is not linked to my Netflix account. - Dan D. - USA-RET/AIS-SigC.

I am a Year 6 student at Nord Anglia International School Dubai, and my team and I are currently working on a school project to develop a Formula 1 car. This project aims to bring together students to design, test, and build an aerodynamic car for a web-based racing event at our school. It provides us with a valuable learning experience in the world of business. As part of the challenge, we are seeking sponsorships. Your sponsorship contribution will entitle you to have your logo displayed on our car, merchandise, and more, reaching approximately 3,[redacted] judges, teachers, students, and parents. In the event of winning, your logo will also be showcased at the national finals with exposure to a larger audience across the United Arab Emirates. We plan to recognize your company's support through presentations, website features, and social media posts. Thank you for considering to support our project. Your sponsorship would mean a lot to us.

I have noticed an issue with our Netflix account. We have not received any movies for months, and our queue has been deleted multiple times without valid explanations. Despite raising our concerns and not getting satisfactory responses, the company continues to charge our account twice a month. In the past, I used to subscribe to all available content on Netflix. Now, I have made some changes to add new content to our queue. If billing persists without addressing our complaints and providing compensation, as previously communicated, I will take the necessary steps outlined in recent notifications. Sincerely, Maj. Dwight E. Pierce USMC-ret.

I have encountered issues with Netflix Brazil multiple times. This is the second occurrence where I was charged for the same service, using different credit cards and varied amounts. Initially, I was informed that a full refund could not be processed due to tax complications when Netflix had just established in Brazil. However, I find the current response stating inability to rectify a system error disrespectful. I reached out about this issue back in October [redacted], with documented proof from our chat conversation, but no action was taken. Recently, I was told that I had been a victim of fraud. Why wasn't this communicated to me earlier? I have been erroneously charged for 8 months now, whereas the Brazilian system can only refund up to 6 months. If addressed in October, I would have been entitled to a full refund for 5 months. The duplicate charges began in June [redacted], targeting an inactive account from the start. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I am not responsible for this account change. Best regards, Arnaud CASTAN Sent from my iPad On Jan 21, [redacted], at 8:54 PM, Netflix <[redacted]> wrote: Netflix Everything is ready! Hello Arnaud, We have updated your account with your new payment information. Your subscription will be automatically extended as long as you wish to remain subscribed. For the joy of discovering new releases, to watch anytime, anywhere, on any device of your choice. WATCH NOW Partner Orange Plan Premium For more information, feel free to check the Help Center or contact us. The Netflix Team WATCH ALL MOVIES AND TV SERIES Questions? Call [redacted]-[redacted]-[redacted]. Netflix Services France S.A.S. Communication Preferences Terms of Use Privacy Help Center This message is sent to [[redacted]] as part of your Netflix subscription. SRC: 5EBF0670_fr_FR_EVO

Every month since I started using Netflix, I get charged twice. Initially for $12.99 and then another $15.99 which I did not order or have any idea about. I need a refund of $15.99 dating back to when I signed up. This isn't my bank's error but a recurring mistake from Netflix. Despite talking to a Netflix representative who promised to fix it, nothing has changed. Please contact me at [redacted] for a quick resolution. - Jenita D.

My credit card that I provided was declined. I've had issues with three different credit cards recently, which I understand can be problematic. I've had to change my phone number, create a new email address, and receive three new VISA cards from Bank of America and USAA. I don't know which of the three new cards is being declined, and I haven't been given a reason. I also have an American Express card that I've had since [redacted], which has always been accepted for over sixty years. I typically use this card for larger transactions like hotels and airline flights. Could you please advise me on what steps to take next? I'm not accustomed to having my credit questioned for charges under six figures. Harry E. L., 92 years old