I can watch Netflix on my Samsung TV but cannot login on any other device. My email add...

GetHuman5292658's Account Access issue with Netflix from September 2020

Help with my Netflix issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5292658's own words
I can watch Netflix on my Samsung TV but cannot login on any other device. My email address is ******@***.com ( which you sent me an email yesterday) When I try to login on my P.C. I get the reply "Cannot locate user" My last payment was on * Sept **** from the UBS.*Please let me know how I may login on other devices.*Thanks*Bev Friend

GetHuman5292658 did not yet indicate what Netflix should do to make this right.

How GetHuman5292658 fixed the problem
I can now sign in on my P.C. and on my other Tv Sony Bravia. There was or is a strange problem, If I try to login to Netflix I get the message "cannot locate user". However if I click on the Netflix icon and am asked to sign in using my email address and password Netflix works normally.
Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


" Pcs and another TV Sony Bravia
Account Access issue
Reported by GetHuman5292658
Sep 23rd, 2020 - 4 months ago
GetHuman5292658 shared how to fix
Seen by 5 customers so far
Similar issue to 21114 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder


GetHuman5292658 started working on this issue
Sep 23rd, 2020 1:59pm
GetHuman5292658 confirmed the issue is fixed. Hooray!
Sep 24th, 2020 8:43am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers