Netflix Customer Service Issues

I forgot my password and have already tried 3 times unsuccessfully to have it sent to me by email ([redacted]). This has not happened 3 times!! I want to pay with a gift card, but I can't log in without the password, and your service takes forever... for 15 euros monthly, I find this quite a bold move, and one can't even call anymore, just click on these meaningless links. And your live stream also doesn't work! All in all, nothing works, maybe GIVE PEOPLE A MONTH FOR FREE, who, like me, have been hanging on the phone FOREVER, hoping for something to happen... At least please send me the password, or let me reset it. Yvonne R.

Hello team, I received an email stating that an EMI of Rs. [redacted] has been deducted by Bajaj Finserv for a subscription plan I did not sign up for. Please request the Bajaj team to cancel this EMI and ensure my subscription status is checked. Kindly address this matter promptly. Thank you. [redacted] Ph: [redacted]

I have been a customer of Netflix since the beginning, and I am considering canceling my subscription due to the frequent left-wing agenda in the shows. I find that the propaganda is often inaccurate. For instance, in the show Roswell, there was misleading information about the funding being cut due to the border wall. Similarly, in Never Have I Ever, the portrayal of America causing the most pollution and using nuclear weapons inaccurately influences the audience. While I appreciate diverse representation, I am becoming overwhelmed by the heavy-handed presentation of certain themes. It would be beneficial for Netflix to ensure that the information in their shows is factually correct and to provide a more balanced view on various topics.

Bonjour, Je constate un prélèvement non autorisé de Netflix sur mon compte bancaire. Je demande par conséquent un remboursement pour l'achat CB Netflix.com daté du 25/04/[redacted] pour un montant de 15,99 USD (-14,91 € après conversion). Je ne suis pas abonnée à Netflix et je ne comprends pas comment mes informations de carte ont pu être utilisées. Bien que mon fils possède une PS4, je veille à ce qu'aucun moyen de paiement ne soit enregistré. Il est donc impossible pour lui de souscrire à Netflix. Il est probable que ce prélèvement découle d'une erreur technique ou d'une participation à un jeu concours. J'ai récemment reçu un e-mail d'un jeu concours me promettant un abonnement gratuit à Netflix, auquel je n'ai jamais souscrit. Je demande donc l'annulation de cet abonnement et un remboursement rapide. Merci de traiter cette demande dans les plus brefs délais. Cordialement, Véronique LE MEUT

Hola, mi nombre es Cristina Ilariucci. Hace más de un mes me comuniqué con la compañía porque desde diciembre de [redacted] no había estado usando los servicios de Netflix. Pensaba que había cancelado el servicio, pero aparentemente nunca se canceló y seguían cobrando a mi tarjeta. Llamé y un empleado sumamente amable me confirmó que desde diciembre del año pasado, según mi email y número de tarjeta, esa cuenta de Netflix no se había utilizado. Incluso me dijo que me reembolsarían el dinero que me habían cobrado por un servicio que no estuve utilizando. Me pidieron esperar 30 días laborables. Quiero saber el estatus de mi reembolso, ya que hasta el día de hoy no he recibido el dinero. ¡Gracias y buenas tardes!

I believe I have a profound message that can positively impact the world, and I am eager to share it with Netflix. I am seeking guidance on how to connect with individuals at Netflix who manage show submissions and talent acquisition. I am available to be reached at [redacted]0 at any convenient time. I am passionate about education and believe in using personal experiences to convey important messages. I aspire to reassure individuals that every feeling is valid and that everything will eventually be alright. I wish to collaborate with talented professionals in animation, music, and scriptwriting to bring my vision to life. I am driven to make a difference and contribute to positive change. I hope for the opportunity to discuss my ideas with someone who is willing to listen.

Hello, I signed up for Netflix two months ago, but I've been unable to log in since then, which is disappointing as I haven't been able to use the service. I suspect it might be related to using your platform, causing a technical issue. I contacted customer service to cancel my subscription and received one refund out of the three I expected. I have four charges for two months of service when I couldn't access anything. I hope for reimbursement considering these circumstances. Please review and refund the total of $38.97 to my original account for the 3 missing refunds. If needed, please reach out for more information. Kind regards, T.

Hello, I just wanted to express my admiration for your company. As a dedicated customer, I only purchase your products and have no intention of going elsewhere. Amidst the complaints you probably receive via email, I wanted to brighten your day. Your hard work is valued in our household, and I wanted to extend my appreciation. I am currently working on a school project centered around your company and would greatly appreciate it if you could provide me with some samples, stickers, or items. This way, I can showcase your company's excellence and generosity during my presentation. My address is 2 rue Edouard Grenier, L-[redacted] Luxembourg City - LUXEMBOURG. Thank you and have a wonderful day! Aymane Meslek

I canceled my Netflix membership on April 25, [redacted], and received an email confirming the cancellation. However, on May 4, [redacted], I received a 'Welcome Back' email and my credit card was charged for an automatic renewal of my trial membership, which I had canceled in the Settings. This seems to be a fraudulent use of my credit card information. Email: [redacted] Service Provider: Netflix International B.V. Plan: Premium Plan Price: PKR1,[redacted]/month Payment: VISA: •••• •••• •••• [redacted] Please investigate this issue urgently and process a refund to my credit card. Feel free to reach out if you require additional details. Thank you, Zonish

Regarding "The Shannara Chronicles," the show transitioned to a different network for season 2 after season 1 aired, creating a time gap. It has left fans eagerly awaiting season 3. Despite over 2 years passing since the last episode's cliffhanger, viewers continue to wonder about the next installment. Fans are active on social media, with daily comments expressing their desire for a continuation. Petitions have been circulating for a year, demonstrating the strong interest in a new season. The show's popularity remains evident as it surpasses other current content. The audience craves closure to the captivating storyline. The appeal for season 3 persists, with fans and even the actors from the series advocating for its return. The loyal fan base seeks clarity and hopes that the series will not end abruptly.

Dear Concerned Parties, I hope this message finds you well. I want to express my gratitude for providing an excellent service through Netflix, especially during the Enhanced Community Quarantine (ECQ) imposed due to the COVID-19 pandemic. The documentaries and movies have been a source of entertainment and information for my family, myself, and the frontliners residing with us. Unfortunately, I have encountered an issue accessing Netflix as my account is currently on hold due to a missed payment update. As a nurse, I am among the frontliners in our government agency who had to undergo a Swab Test for COVID-19 due to exposure during our triage activities. While in strict home isolation, I unintentionally missed making the monthly payment with my credit card, which is also used for Netflix subscription. I acknowledge the importance of timely payments for your service to operate smoothly. I humbly request the lifting of the "on hold" status on my Netflix account to access the network while ensuring the pending payment will be settled once my isolation/quarantine period ends. I sincerely hope for your understanding and support during this challenging time. Thank you for your consideration and continued blessings for the Netflix team. Warm regards, L.S. Merino Netflix Subscriber

I have been a Netflix subscriber for 3 years. I live in La Reunion Island. My Amex card, which is my payment method, expired at the beginning of the month. Due to the extended mail delivery times on the island during this confinement period, I verified that the new card was sent out. I updated the payment card on iTunes. My Netflix subscription was stopped without any prior notice, which is considered common courtesy. While I understand processing delays, the support you expect from us should also be reciprocated. Lastly, I would like to point out that not all your customers are English speakers, and having a help center solely in English is disrespectful to them. A.D.

Dear Netflix, I am confused as to why I received a message from you in Indonesian. I am Italian, currently in France, and will be moving to the US in August. I want to register with Netflix. I would like to recover my old account from [redacted] when I lived in Bethesda, which had a long wishlist. Best regards, Antonella (Contact information redacted)

I need to cancel a secondary membership I initiated for myself yesterday. I did not add a password, so I assumed the membership was not completed or activated. My son, who shares a joint membership with me, suggested I contact you to confirm that I have not completed a second membership with you. The issue started when my faulty Comcast box was replaced, leading me to think I needed a new membership. However, my son clarified that our new box caused the problem and I just needed to sign in again. He is the main contact on the account. After being given the password to sign in, I have not attempted to do so since spending three hours going in circles. I am not ready to try signing in at this time. Please assist me in canceling this duplicate membership with Netflix.

Hi Netflix, I understand you might have your reasons, but I would really appreciate it if you could consider adding "The Vampire Diaries," "The Originals," "Supernatural," and "Teen Wolf" to the Canadian Netflix catalog. With the current situation of the Coronavirus keeping us indoors, having access to these shows would be great. Recently, my school announced that we won't be returning until at least September. During this time, being able to rewatch or watch these series would be a wonderful way to pass the time.

Dear Sir/Madam, I opened a Netflix account two years ago and have been paying £11.99 monthly, even though I haven't used it at all. I am having trouble remembering the email and password I used, and I've been attempting to cancel this account for a while. My bank advised me to contact you to cancel the account and stop the payments. Due to financial difficulties related to the coronavirus, I kindly request the cancellation of this account and a refund of the charges deducted. Additionally, please ensure that my other account, which I pay £8.99 for, remains active. Name: R. Sharma Email: [redacted] Tel: [redacted]8 Sincerely, R. Sharma

I have noticed that Netflix charges have been appearing on my Globe Telecoms Bill for several months, despite not being able to use it on my phone or any other device at home. Recently, I have subscribed to Netflix using my Banco De Oro credit card, which is now working fine. I would like to request a refund for the charges made through Globe, as they have been incurring without providing any service. In these challenging times, every little bit of savings counts, and a refund would greatly help my household finances. Thank you for your understanding and prompt attention to this matter.

Dear Netflix Customer Service, I am writing to address an error with my email registration on Netflix. Initially, I mistakenly used the email [redacted], but upon attempting to log in, I discovered it does not exist, yet I was still charged Php [redacted] on my card. I then registered with my correct email, [redacted], and was charged another Php [redacted]. I understand the first charge for the wrong email, but I only want to be billed for the correct email moving forward to prevent future charges. Please discontinue any membership associated with [redacted] to avoid any further billing issues. I appreciate your prompt attention to this matter. Sincerely, Marie Jean B. Z.

I re-subscribed to Netflix on February 14th. However, on March 1st, I encountered login issues without explanation. Despite several failed attempts, my eagerness to watch pushed me to sign up with my original email successfully. I assumed the prior login trouble stemmed from a system error. Enjoying Netflix until late April, I then paused my membership. Upon reviewing my card's payment activities, I noticed double charges on April 1st and 16th. Perplexed, I revisited my emails and noted unauthorized account access from the US on February 23rd and March 16th. It appears my account was compromised by unauthorized individuals in the US. I am seeking a refund for the charges on March 16th and April 16th.

Two months ago, I experienced issues accessing Netflix. I decided to create a new account assuming the old one was no longer active. Unfortunately, I couldn't reach English support for assistance. I've noticed that charges are being deducted from both the old account on the 14th and the new account on the 18th, even though I only use one. I'd like to request a refund of $25.98 for the double billing. It's disappointing that after two months, English support is still unavailable. If this isn't resolved promptly, I may consider switching to Amazon in the future. Looking forward to your prompt response. Thank you, Paul P.