Netflix Customer Service Issues

Please cancel my account immediately and refund the remaining balance of my monthly payment to my bank account. My account is set up for automatic payments each month, but I keep getting prompted to sign in every few weeks just to watch a movie that I've already paid for. This repetitive login process is frustrating, especially when I can't access customer service in English to address the issue. I've tried online tech support, but it seems the only option for assistance is another charge of $5. This lack of service and communication has left me disappointed in Netflix. As a result, I've decided to cancel my subscription.

Netflix has unexpectedly discontinued our prepaid viewing service. I had to troubleshoot to restore the Netflix channel on my TV. The lack of access to live customer support is frustrating, with only a pre-programmed robot available unless you pay extra. Dealing with this issue regularly, especially when tired and seeking relaxation, is disheartening. Netflix should offer real-time assistance from human representatives to improve customer support.

I canceled my recently set up service at night on 4/14, then tried to do it on 4/15 because I couldn't get the service on my TV. The agent advised me to open a new account, but I couldn't find where to do that. Late on 4/15, I joined a chat room and spent over an hour with 2 agents, one being a supervisor. They informed me to use the same details as the canceled account, but I couldn't locate the account page. Netflix charged $14.55 to my Amex. I am interested in signing up again and taking advantage of the 1-month free offer, similar to what I had on 1/14.

I was frustrated when my prepaid Netflix was cut off but have decided to keep my account active. I had to fix it myself as no real customer service was available. It's disappointing not to have real people assistance without additional charges. I hope my service remains uninterrupted. - D. McConnell

Good morning, I am not a NETFLIX customer, and I am receiving several emails like the ones I indicate below: From: NETFLIX Spain <[redacted]> Sent: Thursday, April 16, [redacted] 8:42:55 PM To: [redacted] Subject: ETS: You have a pending payment NETFLIX Dear customer, Unfortunately, we were unable to resolve your payment issue and therefore your subscription has been canceled. We would be delighted to have you back with us. To do this, simply reactivate your subscription. Reactivate subscription IMPORTANT: If payment is not made within 3 days, your account will be permanently closed. Thank you for your understanding. Secondly, I do not understand anything and do not know why they are sending me this type of email. Could you please respond to this matter? Thank you.

I keep receiving constant error messages that interrupt my Netflix viewing experience. Despite trying various methods to contact customer service, the issue persists. Interestingly, this virus only seems to impact my ability to stream Netflix, not other services like Google searches or email. It's frustrating to spend so much time troubleshooting each evening. As a caregiver for a 99-year-old, I rely on this two-hour window to unwind, and facing this issue each day is disrespectful. I've tried multiple times to address this with no success. Please assist in resolving this matter promptly. Thank you.

I have a Netflix account under the name Troy Sinclair. I've been facing an issue with an old account linked to my girlfriend's email address, [redacted], which is still being charged to my bank card. Even though I switched my Netflix billing to T-Mobile, I'm still being billed $17 every month for the old account under a different email address. I am requesting that you cancel the account associated with [redacted] immediately to cease the charges. My current Netflix account is registered under Troy Sinclair with the email address [redacted] To clarify, please contact me at [redacted] or email me at [redacted] Thank you.

Hello, I am having trouble updating my Netflix account. Firstly, I had lost my password. The email address provided appears to be invalid. I have updated it to [redacted] and entered the corresponding password, but Netflix still does not accept this email address. Secondly, I tried to recover or reset my password using my phone number, [redacted]. However, Netflix sends a message to a phone number starting with 07 and ending in 42, which is completely unfamiliar to me. Please assist me in registering the correct email address, password, and phone number. Kind regards, Mrs. Morin 26 Allée James Domengeaux [redacted] MERIGNAC

Good evening, My name is Jeom Isabelle, and I work as the Public Relations Officer for NOBLE ARTS ENTERTAINMENT COMPANY (N.A.E.C) in Cameroon. We are an Entertainment company with branches in Yaounde, Douala, and Bamenda, which is our headquarters. We are excited to present our new series "KANJO," produced by Mr. Menkemndi Randy. This series focuses on family dynamics and is currently available on REELFLIX. We are interested in publishing "KANJO" on your channel to reach a wider audience and promote awareness about NETFLIX. If you are interested, NAEC would appreciate your collaboration. We look forward to your response. Thank you, N.A.E.C. P.R.O (Yaounde branch)

Hello, this is Roger Benninger. I have noticed that there have been double charges on my Mastercard since at least November [redacted], specifically on the 13th and 23rd of each month. Despite canceling Netflix and receiving a credit of $12.47 on February 27th, I was only refunded for one month when I called in February. I would like to discuss this matter further as I still see charges on my canceled Mastercard. Additionally, the varying monthly charges are confusing to me. Please contact me at [redacted]. If I do not hear back, I request that the charges for March and April be credited back. I will follow up with Mastercard regarding the other charges when they are less busy. Thank you, Roger.

Dear Netflix Team, I have a heartfelt request that I feel passionate about. I strongly believe that all the Harry Potter movies adapted from J.K. Rowling's books should be available on Netflix. Not being an expert in business matters, I can say with certainty that your users would greatly appreciate this addition. This move could also attract more subscribers and increase your profits. Many individuals, myself included, have a deep love for the Harry Potter series, having cherished it in childhood and continuing to do so in adulthood. It would mean the world to me and countless others if you could kindly consider adding these movies to Netflix. This would allow me to enjoy a Harry Potter Marathon with my friends using Netflix Party, given the current circumstances resembling a Shakespearean tragedy. Thank you for your time and consideration. Warm regards, P.C.

Website Translation GYM new Dictionary Mini-Window Translator Bookmark Settings User Links Login My Profile Image Profile Image More Services Earn points by participating in events! Open/Close Mobile GNB Button User Image Listen Pronunciation Listen Repeatedly x1 x3 x5 x9 Speed Very Slow Slow Normal Fast Voice Male Female View Pronunciation This feature shows foreign language pronunciation in Korean. Ex) How much is it? > 하우 머치 이즈 잇? English Japanese PAPAGO WEB Translator Korean Detection Open/Close Icon Change Source/Target Language Hello, I am Kang Hee Tae. I would like to request a refund.

My Instagram account was removed due to a Netflix report. I have already emailed the takedown address but have not received a response yet. I was simply assisting my cousin in selling her shared Netflix account to help her and her friends save money with the 4-device bundle. If my Instagram account is restored within 24 hours, you will not see any more Netflix-related posts. My account is 4-6 years old and was primarily used to sell contact lenses, as you can see from my posts. I only helped my cousin share her Netflix account for a few weeks. I am not a hacker or involved in any illegal activities related to Netflix or any other platform. I am a dentistry student, not a technician or hacker. Getting my shop back is crucial for me to pay my student fees. I deeply apologize for any inconvenience I have caused.

My son, HC, penned a delightful coming-of-age comedy at 18 in [redacted]. With support from friends and family, it premiered in Australian cinemas in [redacted] to rave reviews, particularly from the 12-24 age group. Following its success, Hal landed a lead role in AMC's Walking Dead spinoff. We believe Netflix would adore this heartfelt and humorous film. However, reaching the right decision-maker has proven challenging. "Bilched" is a testament to Hal's determination and talent. Kindly assist us in getting it to Netflix for their consideration.

Hello Netflix, I would like a refund as I canceled my membership last month, yet you deducted [redacted] today from my account. I do not wish to watch your videos anymore. On April 23rd, you took the money from my account, and I am not interested. Please refund my [redacted] Kenyan shillings back to my account. I need my money back as I canceled my membership last month, and it's the only cash I have due to the current Covid virus situation. If you can, kindly refund my money to my card ending in [redacted], expiring on 07/21 with CVV [redacted]. I have no WiFi, and I canceled my account last month, so it's surprising you deducted my money despite this.

I had signed up for a one-month free trial with Netflix back in March, but I have been charged $15.99 from April to May through my automatic payment with Comcast. Although Comcast has canceled the charge, they advised me to reach out to Netflix directly regarding cancelling my subscription. I would like Netflix to terminate the trial period and cancel my automatic subscription as of April 24, [redacted]. Thank you. - R. Jordan

I initially made payments in pounds, later I wanted to switch to PKR for payment method. I contacted support via live chat, and they advised me to close my UK account and open a new one for PKR payments. I followed the instructions, but I got charged on both accounts. A support agent assured me a refund for the UK account by the 27th of March, but I have yet to receive it. When I reached out to live chat again today, I was informed that I would not be getting the refund after a month had passed. The conflicting information is frustrating as I was originally told I would receive the refund shortly. I created the additional account with the intention to avoid being double-charged and wasting money. My UK account was under the email [redacted] I am eager to receive my refund promptly.

Hello - I recently signed up for Netflix a few months ago and now have 2 accounts, but I can only use it on my mobile phone. When I got a new smart TV during the Covid lockdown, I couldn't connect my phone's Netflix to the TV even with the help of a professional installer. I was advised to open a second account, but I still haven't canceled the unnecessary one. After reaching out to Telstra about my data usage, I was assisted in applying for their free data offer. Despite receiving confirmation of the free data, I am still unable to stream after waiting 72 hours as instructed. I believe a phone call would be more suitable to explain the situation fully rather than a message. I have attempted all the recommended solutions but no luck. I hope to receive assistance soon. Thank you, Adam.

I am experiencing difficulty accessing my Netflix account. While watching content, the streaming suddenly stopped and displayed an error message (-16) stating that the server cannot be reached. I checked my internet connection, which is working without any issues. I attempted to access Netflix from multiple devices but encountered the same error. Even after updating the app and restarting my devices and internet connection, the problem persist. Other individuals confirmed that their Netflix is functioning properly. I would appreciate guidance on resolving this issue as attempts to contact support have also resulted in error messages. Thank you.

Hello, I have a unique request for you that I hope you can assist with. Following the recent tragedy in Virunga, DRCongo Africa, where 13 rangers lost their lives, I am reaching out for support. Virunga is a remarkable place filled with exceptional individuals who are in urgent need of assistance. I was wondering if it would be feasible to arrange a system where for every view of the documentary "Virunga" on your platform, a donation of 1 US dollar (or potentially more 😁) could be contributed to Virunga National Park to aid in wildlife preservation and support the families of the fallen rangers. In addition to aiding Virunga during this critical time, I believe this initiative could attract more subscribers to Netflix, creating a win-win scenario. I would greatly appreciate it if someone could contact me regarding this proposal or provide me with a contact person to discuss it further. Thank you in advance for your consideration and support! Warm regards, C.