Netflix Customer Service Issues

While using my Galaxy 10e Android phone, I was browsing the "coming soon" section on the app. After a short break, I returned to find it prompting me to log in, which hasn't occurred in quite some time. Realizing I had forgotten my password, I reset it. However, upon logging in, an error message popped up saying, "We are unable to reach the Netflix service. Please try again later (-74)." I attempted troubleshooting by uninstalling and reinstalling the app, clearing its data, restarting my device, and retrying to no avail. Even after the initial attempt, I couldn't sign in successfully and kept encountering the same error (-74). Now, whenever I reopen the app, it closes abruptly before I can make another login attempt. Thank you, D.

I've been a Netflix subscriber for quite some time now. Recently, I received an email indicating that someone had accessed my account from a different device and changed my password. However, I did not make these changes. When I attempted to log in to my account, it stated that there was no account associated with my email, which seems incorrect. When I entered my name, surname, and card number on Netflix, the displayed email was not mine. It appears that my account was hacked, and now someone else is using it while I continue to be billed. I've tried contacting Netflix through live chat, but the chat function is not working properly, stating "8 minutes left" for 20 minutes before disappearing. I am hoping to find a way to regain access to my account or at the very least have them remove my credit card information from the compromised account.

Good afternoon, I am having trouble accessing Netflix after my husband reset our username and password on his PC. We keep receiving an error message on all devices. Despite trying various solutions, we are now faced with a wait time of over 25 minutes for customer service assistance. It would be greatly appreciated if someone could call us back. Our location is in Thailand. Even though I understand that communication via email is standard, I have experienced exceptional customer service from Netflix in the past and was hoping for some additional support. Can someone please assist us in resolving this issue promptly so we can enjoy Netflix again today? If signing in remains impossible, the only solution I can see is to cancel my account and create a new one. Thank you.

I have been unable to access my Netflix account for the past few days due to an issue with my email address. Despite several attempts to log in, the system did not recognize my account. After visiting the Netflix website to recover my account, I provided my details, but the reset password instructions were sent to an unfamiliar email address. Over several unsuccessful phone calls to Netflix, I was repeatedly placed on hold for nearly an hour each time, without connecting to a representative. I am currently on hold with Netflix as I write this, experiencing a 23-minute wait time. I suspect my account has been compromised, and the lack of support from Netflix is concerning.

I would like to cancel my $8.99 monthly subscription to Netflix. I am unable to sign in and watch anything as someone has hacked into my account and changed my email and is using my card number to watch movies. This is not the first time this has happened; it occurred last November as well. I need my account closed immediately to prevent the $8.99 charge on 3-25. It concerns me that Netflix did not detect this suspicious activity. My password has been changed to an email address starting with "di-" when my original email for over 20 years is [redacted] I am disappointed that Netflix allows such easy changes to be made without notifying me. When I attempted to call Netflix's customer service, I was on hold for 43 minutes. It is frustrating not to be able to reach a real person for assistance. Please contact me at [redacted] or [redacted] to resolve this issue promptly.

Approximately two years ago, "One Tree Hill" was removed from Netflix. With the current e-learning situation due to the pandemic, myself and many other Netflix users would greatly appreciate its return. I acknowledge that there are factors involved in this decision beyond just re-adding the show, but during these times spent at home, I would enjoy rewatching it as it holds a special place as my all-time favorite. The show's return would likely attract many viewers and it's not just a show but a meaningful story that resonates with people. Thank you for taking this into consideration, I truly hope to see "One Tree Hill" back on Netflix and bring joy to its fans once again!

I would like to cancel my Netflix membership immediately. I have outgrown most of the typical shows on there and feel like the content has been repetitive for almost a year. I have watched all the shows I liked multiple times such as "Last Tango in Halifax," "Breaking Bad," "The Crown," "Bloodline," and "Ozark." I hope that Netflix will release new quality shows in the future, and maybe I will consider rejoining. Currently, I find the content to be unexciting and repetitive. I have rewatched the documentaries because there are not enough quality programs available. Please cancel my membership today. Thank you.

Good afternoon, My name is GHEORGHE STOICU from Romania. I previously used your services with a free trial and one paid month last year. I later canceled my subscription. However, I recently found out I have been billed for the last two months on my son's T-Mobile account. His name is FILIP STOICU, and his email is [redacted] I suspect the issue lies in the confusion between our accounts, leading to double billing. Kindly, cancel any payments connected to my name and close any account under GHEORGHE STOICU. Your prompt assistance in resolving this matter is appreciated. Thank you, and I look forward to your response.

Hello, I am reaching out to report an issue with my Netflix account. I signed up using my email address [redacted], mobile number +[redacted]26, and debit card. Upon logging in, it indicates that my account is invalid. When trying to recover the account using my first name, last name, and debit card number, it displays a different email address jo********************@ntflx4us.xyz which I did not authorize. I am puzzled by why this recovery email shows @ntflx4us.xyz, which was not part of my initial registration. Please assist me in recovering my original account. If further details are necessary, please contact me via email promptly. I appreciate your swift attention to this matter. Thank you.

Good day, I am writing to inform you that my Netflix account is not working. I signed up for Netflix using my email address ([redacted]), mobile number, and debit card. However, when I try to log in, it says my account is invalid. When I attempt to recover my account by entering my first name, last name, and debit card number, it displays an email address I don’t recognize: (jo*****************@ntflx4us.xyz). I am confused as to why the recovery email is showing @ntflx4us.xyz, a term I did not use when signing up for the service. Can you please assist me in recovering my account? Feel free to contact me for any necessary details. I am eagerly awaiting your prompt response. Thank you.

I received an email last night alerting me that a new device signed into my account from another state. When I tried to log in, I couldn't access my account and had to input my name and credit card number, revealing a different email address associated with my account. It seems a hacker has changed my email to [redacted] I kindly ask for assistance at [redacted] to regain access to my account and reset my password. I attempted to contact support last night, facing long wait times on the phone and chat services that eventually disconnected. This morning, I called again but the automated system was unhelpful and disconnected my call. Any help would be greatly appreciated. Thank you. Gerald G.

Subject: Assistance Needed with Netflix Account I am writing to report a security breach on my Netflix account. Today, when I attempted to log in, I found that my email address and mobile number were unrecognized. I suspect that my account has been hacked, as I hold the record of renewing my Netflix membership on February 23, [redacted]. I am the account's bill payer, and if recovery of the account is not possible, I kindly request its deletion. Furthermore, I would like to cease any future payments linked to the registered card. I am disappointed that I did not receive any notification regarding changes made to my email or phone number. Such notifications are a standard security practice, and I recommend Netflix implement them for all accounts. It would also be beneficial to have a dedicated fraud-reporting phone line. Despite my attempts to contact Netflix for the past 12 hours via various channels, I have not received a response. I have reached out via Facebook, Twitter, phone calls, and online chat, but to no avail. I kindly ask for prompt assistance with resolving this issue. Thank you, D. Josh B.

I received an email from Netflix on Wednesday, March 11th, and then another one on March 18th. The message seems to target new members, offering assistance with account setup and a customer service contact number. It also provides a link to finish signing up for Netflix. However, I want to clarify that I did not request a new account with Netflix. Therefore, I am requesting that they block my email address, [redacted], from any new Netflix account creation to avoid any confusion. Thank you.

I am having trouble accessing my account. I am unable to reset my password as I no longer have access to my old email, and my previous SIM card is no longer functional. Despite these obstacles, I can still log in on my phone and television as I have not logged out from those devices. Unfortunately, I'm unable to cancel my subscription without logging in. I need assistance to watch Netflix on my laptop. Since my mother is the one paying for the account, I want to avoid creating a new one. We are currently on the "Basic" subscription plan, and the email associated with the account is [redacted] I can provide details of our viewing history and the last password I remember using for verification purposes.

I recently spoke to a tech support representative to assist in reestablishing our Netflix connection, and unfortunately, during the conversation, our account got disconnected. This has left my husband and me without access to Netflix, which is our main source of entertainment, especially considering our current circumstances. We are both seniors, my husband is undergoing dialysis due to cancer, and with COVID-19 restrictions, staying in has become our norm. We are on a package deal costing over $[redacted].00 monthly, and losing Netflix has happened a few times before, but we were never required to disconnect and restart the account. Although I have our email and password written down, it's not working. Reconnecting to Netflix is crucial for us, especially given all that we have been through since last April. I hope the misunderstanding can be resolved promptly. Thank you for your assistance. Best regards, Fred and Linda Gale.

This morning, I had no issues logging into my Netflix account. However, tonight I encountered a problem where the entire profile was in Spanish, and the email associated with the account was unfamiliar. When attempting to log in on the computer, it prompted me to complete the account setup process, which I found strange. I managed to log in once using my phone number, only to find the profile in Spanish. Despite changing my password and attempting to update my email for notifications, I encountered issues with that function being blocked. Currently, I cannot access the account using my phone number, receiving a message about technical difficulties. I can log in using the new password with my email address, but it leads to an empty account prompt to finish setting up.

Hello! Last month, I created a new Netflix account using my new Gmail and debit card. To my surprise, I was charged on the first day even though I expected a free trial. Living in the Philippines, after being logged out of my account, I couldn't log back in, despite knowing my correct password. Feeling it was a waste not to use Netflix, I created a new account with the same email and card, only to be charged again. This resulted in me being charged twice in the first month. Three days before my first month ended, I cancelled my membership, informing my friends to avoid confusion. However, on the day my membership expired, I was charged by Netflix once more. Despite confirming the cancellation on the website, they still charged me thrice, causing me to lose [redacted] PHP.

I recently discovered I have mistakenly been paying for both my account and my mom's account. Despite switching the payments to my mom's card due to my job loss, I still found a payment going through my card. It seems I have inadvertently been paying for a dormant account of mine as well. I understand this was my oversight, but I would sincerely appreciate any assistance you could provide. My unused account is under the email [redacted] Thank you for looking into this matter.

I tried using the 30-day free trial for the first time to see how it works, but I was unable to access it. After signing up, I was charged $7.99 even though I had selected the 30-day free trial. When I couldn't log in again, I changed my password (which happened to be the same), and I was charged $7.99 again. You charged me for two months when your system indicated one month. I checked my bank account and saw that I was charged twice. Please look into this promptly and refund at least one month's payment! Sincerely, Katerina T. Thank you!

The Vietnamese subtitles for "Reply [redacted]" are incorrect, causing frustration among fans. This beloved series holds a top spot on Netflix in Vietnam, but viewers are disappointed with the poor translation quality. Mistakes like referring to a girl as "he" in Vietnamese are jarring and ruin the viewing experience. Given the significance of "Reply [redacted]" and the investment Vietnamese fans make in their Netflix subscriptions, these errors are simply unacceptable. The community urges Netflix to address and correct these issues promptly to preserve the integrity of the show. Thank you for your attention to this matter.