Yesterday, at **:** local hour in Greece I got two emails that I was logged in from New...

GetHuman-giorgatz's Account Access issue with Netflix from February 2020

Help with my Netflix issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-giorgatz's own words
Yesterday, at **:** local hour in Greece I got two emails that I was logged in from New Jersey and Florida and one more after that I changed my log in email. My credit card number is **** **** **** ****. I live in Greece and I want my account back. Obviously I was hacked or your account database was compromised. My account email was *****@***.com. I am very frustrated because I just made my account. If it is so often to be hacked then it's not worth it...I am looking forward for your actions please. **

GetHuman-giorgatz did not yet indicate what Netflix should do to make this right.

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Account Access issue
Reported by GetHuman-giorgatz
Feb 18th, 2020 - 8 months ago
Seen by 3 customers so far
Similar issue to 12918 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder


GetHuman-giorgatz started working on this issue
Feb 18th 12:57pm
GetHuman-giorgatz confirmed the issue is fixed. Hooray!
Feb 19th 1:23pm