Netflix Customer Service Issues

I'm having difficulty accessing my email linked to my Netflix account. When I attempt to update my email, I encounter an error message. Furthermore, using my mobile number, which is associated with my account, does not yield any connection to Netflix. This prevents me from logging in. Additionally, I cannot contact support via phone due to it not being a toll-free number, which I find frustrating. Annoyed that I'm paying $22 monthly for a service that's currently inaccessible.

I'm interested in suggesting some changes for Netflix on their website and applications across all operating systems. 1. Provide access to view the full library of movies and series available, not just recommendations. 2. Implement a suggestion box for users to recommend series or movies they would like to see on Netflix. 3. Introduce a feedback process before removing a series from the platform. 4. Allow users to vote on whether they want a particular series or movie to be added or renewed, like "The Chronicles of Shannara season 3" or "The OA season renewal." 5. Create a feature that combines user suggestions with the voting system, such as adding "Pokemon the Series." Users can then vote "Yes," "No," or "Maybe" for each suggestion. These improvements could enhance the user experience on Netflix.

Yesterday evening, I received a text about my Netflix account being suspended. It included a download link to know the reason, but it led to a non-existent page. The message disappeared from my phone, making me unsure if it was a scam. I could not verify it at that moment as I was away. Could you please clarify if Netflix sends messages like this so I can disregard them in the future? Have other customers experienced a similar situation?

I noticed an anime on the app that raises some serious concerns. In the anime No Game No Life, the main characters are an 11-year-old child and her 18-year-old adult brother. The show frequently sexualizes the child and tries to portray an incestuous relationship between them. These themes are disturbing and inappropriate, and I believe it reflects poorly on the streaming service to host such content. I believe that Netflix should reevaluate their decision to offer this anime.

Hello, I am reaching out as I encountered an issue trying to access my subscription using my email address [redacted] When attempting to log in, I received an error message stating "no subscription belonging to this email." Upon reviewing my emails, I discovered that my email address had been changed to szantai75_AX4926 without my authorization. It appears that my account has been compromised by an unauthorized individual. I have been unable to contact support via phone or live chat to address this matter promptly. I had been making payments for the subscription through PayPal using the same ID. Your urgent assistance in resolving this security breach is greatly appreciated. Thank you.

Hello, We currently have the Netflix package that allows two screens to watch simultaneously. However, since last year, when one person is signed on, no one else can watch. It shows that one profile is watching along with the one person signed in, even when no one else is logged on except for that person. We have tried logging everyone out, but the issue persists when a second person tries to watch. The system keeps recommending that we upgrade to the package for four screens, but we do not wish to do so as we do not watch Netflix frequently. What should we do in this situation?

As a Netflix subscriber in the UK currently living in Thailand, I have been using my Amazon Firestick to access Netflix for the past five weeks. Recently, I received incorrect emails from Netflix stating that I changed my email address, preventing me from logging in. Despite re-registering with Netflix in Thailand and paying the first month's subscription with my debit card, I continue to receive erroneous emails about email address changes and have been locked out of my account. I am unable to reach out to Netflix via the app for assistance. Consequently, I have paid for two subscriptions in February and am still unable to access my account.

Good afternoon, I am seeking assistance regarding an issue at our hotel. A previous employee had created Netflix accounts for 16 bedrooms using various email addresses since one can only have up to 7 screens per email. Some guests have inadvertently logged out of the accounts, and we are now unable to log back in as we do not have the login details. Could you please advise on the procedure to recover this information? Kind regards, Village Hotel

A week ago, I switched on my TV and was prompted by Amazon to log in to my network and Amazon accounts, which I usually hadn't done. I then ended up on a screen asking if I wanted to "register my apps," to which I chose "no thanks" assuming my apps were already set up. Since then, I've been unable to access my Netflix or Hulu channels. Whenever I try to open Netflix, I see the message "Download you own it," which is confusing, and I'm worried about duplicating accounts. I need my Netflix back as I continue to pay for it but can't use it. Being 73, technology isn't my strong suit. How can I resolve this issue?

Dear Support Team, I am urgently seeking your assistance as my account was compromised today on February 12. I received two concerning messages notifying me that someone from Florida accessed my account and changed my email. I am a Russian member residing in Moscow and can verify my identity using the debit card I typically use for payments. I have been waiting for a response from your team for an hour but haven't heard back yet. Due to this breach, I had to block my card, leaving me unable to access or pay for Netflix. I am hopeful that you can help recover my account swiftly. Thank you, Ayrat B. [redacted] +[redacted]8

To Whom It May Concern, I have been a loyal Netflix subscriber for several years, enjoying the wide selection and user-friendly interface. However, I have encountered an issue that I believe requires attention. Upon finishing a film or show, I always make a point to watch the credits. Unfortunately, your algorithm places the next show in picture-in-picture mode, obstructing the credits from view. This practice feels disrespectful and unjust. It surprises me that industry organizations like SAG have not addressed this issue with your company. By minimizing the credits to advertise other content, you are diminishing the hard work of the people behind the film or show. It is essential to acknowledge their contributions, and viewers should have the opportunity to do so. I urge you to reconsider this approach and allow viewers to watch the credits in full before transitioning to the next content. Showing respect for the creators is crucial, and I believe they would appreciate this change as much as I would. Sincerely, Left in the Dark

Hello, I need some assistance with my Netflix account. Lately, I've been unable to share suggested videos to my Instagram stories. There's always a message saying 'try sharing this later,' which has been going on for a couple of weeks. I've attempted to resolve this by uninstalling and reinstalling the Netflix app on my phone and even rebooting my phone, but the issue persists. Can someone help me fix this annoying problem? Thank you.

My Netflix account was hacked. I received an email from Netflix confirming a change in my email address, a change I didn't request. The user's location is showing as New Jersey, United States, which is not where I am from. I attempted to reset my password, but it displayed a different email address. When I tried to create a new account, I was informed my debit card is still linked to the existing one. I am worried about someone using my card. I am at a loss on how to regain control of my account. Please assist me in resolving this quickly.

Dear all, I am a huge admirer of your anime productions and screen adaptations. I would like to propose that you consider adapting the remarkable work "Coiling Dragon" by the author I Eat Tomatoes (我吃西红柿), whose real name is Zhu Hong Zhi (朱洪志), into an anime series. Although I have only read the translated version, I firmly believe that Netflix could beautifully portray both the essence of the original Chinese text and the translated version. In summary, the narrative of "Coiling Dragon" unfolds over 10,[redacted] years, traversing various realms and planes of existence, each governed by its unique set of rules and populated by diverse beings including humans, augmented individuals, other species, gods, and magical creatures. The storyline also incorporates elements of religion, romance, and more.

Dear Netflix, I recently discovered that my Netflix account was hacked. On February 6, I received an email in Spanish, even though I am Korean. The login information indicates that it was accessed through a browser in Brazil. The hacker disabled my email address, which resulted in me being removed from my subscription. On February 15, the standard fee was deducted from my bank account for the monthly payment. I am concerned about being charged for two accounts. Will I only be charged for the new email account I registered, or will both accounts incur charges? I would like to disable the unauthorized transaction. Please advise on how to proceed. Thank you,

I am facing a billing issue with Netflix. I have noticed that I am being billed for two accounts. I believe the extra account was mistakenly created when my son tried to log in. After reviewing my bank statements, I realized this has been going on for over a year. I have all the necessary details to differentiate the two accounts. I kindly request to cancel the second Netflix account while retaining the original one. Thank you.

Good evening, I would like to inform you that I wish to cancel my subscription to Netflix. Unfortunately, due to not having access to my email account that was used during the sign-up process, I am unable to log in and cancel the subscription. Even though I did not originally sign up through the Netflix homepage, I am still unable to access the account to cancel it. On December 27, [redacted], I uninstalled the Netflix app on my TV assuming this would stop the monthly billing. However, to my surprise, the charges have continued for the past two months despite not using the service. After seeking assistance from PLDT Customer Service Products and Services Department, I was directed here. I kindly request your prompt assistance in resolving this matter before further charges are incurred. Thank you for your attention to this issue.

I received an unexpected call from Amazon regarding unauthorized charges to my wife's account. Despite never signing up for Amazon, we were informed that they had been charging her. After speaking with manager Alan, it was revealed that Amazon had mistakenly used our card information we had provided for a Netflix trial. Alan attempted to rectify the situation by canceling our Amazon subscription and involving Western Union for reimbursement. We are concerned about how our card information was shared without authorization and want to understand the security measures in place. We are still waiting for the refund promised by Amazon. Can anyone shed light on this situation? Is this a common scam or simply a business blunder by Amazon? How can we reach out to Amazon directly, beyond their website? Thank you, D.D. 02 6[redacted]

I recently received an unexpected call from Amazon informing me they would continue charging my wife's account unless we unsubscribed. We have never signed up for Amazon services. In the conversation with Allan, a manager, on February 19th, Allan acknowledged a major error where Amazon mistakenly used our Netflix free trial request to subscribe us without our consent. This led to Amazon charging my wife's card which she had shared with Netflix. Allan attempted for two to three hours to unsubscribe us during the call and promised reimbursement through Western Union, but we are yet to receive it. We, and possibly Netflix, are eager to understand how Amazon obtained the card details from Netflix and what measures they have taken to prevent this from happening again. We would appreciate a call to explain the situation further. Regards, D.D. 02 [redacted]8

As a large family with over 30 members in Australia and Lebanon who are registered with Netflix, we are deeply upset by the film "The First Temptation of Jesus" portraying Jesus inaccurately as a homosexual and his disciples as alcoholics. We hope that as a reputable company, Netflix can understand our concerns and prevent further disrespectful portrayals against our beliefs. We urge Netflix to consider the impact such content can have on customers worldwide. We may need to request the removal of our accounts in order to shield our children from such offensive depictions. Thank you.