Netflix Customer Service Issues

Surviving R. Kelly: Is it truly necessary to produce a series that delves into the disturbing allegations surrounding R. Kelly's actions towards the mistreatments of sexual and child misconduct? Netflix and others have chosen to create a multi-episode show that seems to focus more on entertainment value and financial gain rather than simply informing the public about the case. By doing so, they become part of an industry that thrives on exploiting tragedies for profit, rather than genuinely caring about the individuals involved. This kind of content blurs the line between criticism and participation in an industry that prioritizes sensationalism over compassion. As a viewer, it makes me question the values and intentions of platforms like Netflix when they choose to produce and promote such content. Regards, Sebastian

I have already explained my issues multiple times and received the same resolution, which I understand. Unfortunately, there is no live chat option in your customer support for immediate assistance. I am unable to make phone calls as instructed and prefer not to incur charges for support. I will make one final attempt now. My desktop runs on Windows 7 Ultimate 64-bit with the Google Chrome browser. Videos pause or freeze, and the audio quality is subpar when it does work. Please email me if there is a possibility of live chatting with a support representative. Provide specific solutions tailored to my issues rather than general links that are not helpful. Kindly email me promptly with updates on the progress of my requests. My email address is [redacted] I am looking forward to receiving efficient assistance.

I had a terrible experience with customer service over the phone, leading me to cancel my account. For about three weeks, I couldn't log into my Netflix account due to technical problems in my area. Despite successfully resetting my password, I still couldn't access my account. When I finally called Netflix customer service, the agent was unhelpful, continuously talking over me and insisting that I wasn't resetting my password correctly. The main issue was accessing my account, not the password reset. Although I received an email confirming the password change, I still couldn't log in. The agent was uncooperative and guided me through various unnecessary steps until we found a solution. Netflix refused to provide any credit for the time I couldn't use their service. The entire process was frustrating and left me feeling upset and angry, ultimately leading me to request the cancellation of my account due to the agent's lack of interest in customer service.

I am reaching out concerning an issue with my Netflix subscription. In early December, I attempted to cancel my account due to financial difficulties. However, it seems that the cancellation did not go through, as I have discovered that Netflix has continued to bill me. I would appreciate it if you could cancel my subscription now. Additionally, I am kindly requesting a refund for the months of December, January, and February. I have not been able to utilize Netflix since November [redacted], and this is why I am seeking assistance from Netflix Customer Support.

I recently received an email from Netflix stating that my password needed resetting. This morning, I got another email claiming my account would be discontinued due to a failed payment. I've been attempting to reach Netflix by phone, but all lines are constantly busy. I'm worried about the legitimacy of these emails and the busy phone lines. Can anyone confirm if these emails are scams and if others are experiencing the same issue with contacting Netflix? I need reassurance that my account is safe. Thank you, Margo.

Hello! As a big fan of the series "Anne", which currently has 3 seasons available, I would like to know why they are not going to continue producing the show. I've come across information online stating that the show has poor ratings, but everyone I have recommended it to and many others from different countries around the world are amazed by the director's vision! This TV series discusses many issues that modern society tends to hide. Each character's storyline is relatable, we connect with the characters and empathize with them. Not many series can boast a coherent plot over several seasons, let alone years! I find this show to be unique and I will eagerly await your response, even if it disappoints me, because I want to know the further emotions of the characters! Thank you for receiving my letter. Sincerely, Ulya)

A few months back, I accidentally sent you one of my DVDs instead of yours. Upon receiving your email instructing me to send two DVDs in one envelope, I promptly complied. However, instead of receiving my Edith Piaf disc, I was sent Rome 1 disc 1, which I had already returned to you previously. Last week, I received a similar email promising the return of my CD, yet today, I received another copy of DVD Rome 1. How can the same oversight happen twice? Should I return Rome 1 again for the third time? Perhaps I should hold onto it until my CD is returned. What course of action do you recommend? -Marta

Lately, the DVD account service has been declining. Previously, sending back a DVD on Monday meant receiving the next one by Friday. Since the closure of their Phoenix hub, DVD deliveries take longer. My viewing schedule relies on a weekly DVD arrival since I only watch on weekends. If the DVD arrives after Saturday, it reduces my monthly movie count, increasing the cost per rental. Moreover, they have reduced DVD customer service hours, removing weekend availability. This makes it challenging to contact them, as their hours overlap with my work schedule. Considering canceling my plan, it seems they might be aiming to phase out the DVD service by causing frustration among customers.

I discovered an unauthorized charge on my credit card statement showing a continuous $14 deduction from Netflix based in Los Gatos, CA. I cancelled my accounts months ago, yet this charge persists. Seeking a refund for these unauthorized withdrawals. The transaction details indicate "NETFLIX COM 12/15 PURCHASE LOS GATOS CA." I relocated from the U.S. in mid-[redacted], no longer residing there.

I signed up on January 2, [redacted], as a first-time customer expecting the 'one month free trial.' My account was charged €7.99, which I assumed was for February, thinking that was the catch, and was fine with it. However, on February 3, I was charged again for February, which means I didn't get the free trial and paid for both months. I am frustrated as this feels like false advertisement. I am seeking a refund for the month of January.

I recently completed watching season 1 of Spinning Out and am advocating for a second season. The unresolved storylines have left me eager to learn the fate of Justin and Cat's journey to nationals, the well-being of the baby, the potential romance between Tatiana and Dasha, the future of Serena's skating career and her relationship with her coach, Marcus's Olympic dreams, Jen's recovery and her relationship with Ethan in light of Serena, as well as Ethan's eventual outcome. I am an enthusiastic Psychology major seeking closure. Your consideration is greatly appreciated.

I recently bought two Netflix gift cards from Rite Aid. Unfortunately, when I tried scratching off the code on one of them, it got damaged and became unreadable. Rite Aid informed me that they couldn't issue a refund for the gift cards. I have the receipt and activation verification, but I'd like to get a new gift card or retrieve the code for the damaged one. I am planning to email Netflix and include the verification codes in the hopes of resolving this issue.

We are experiencing difficulties with our Netflix account. Browsing titles is extremely slow, often taking up to five minutes to load, and when we finally manage to watch a movie, it defaults to Spanish without any explanation. Despite multiple attempts to change the language settings through the "settings" menu, we have been unsuccessful. We are unsure how or why the language switched to Spanish as the default. We are feeling very frustrated and confused by this issue. Any assistance would be greatly appreciated.

Dear Netflix, I am writing about your services in the UK. While I do appreciate what you offer, I believe there is room for improvement. Many customers, including myself, would love to see some older movies on your platform. Here are a few suggestions: 1. Breakfast at Tiffany's 2. High School Musical 3. Titanic 4. Jane Eyre Unfortunately, I have had to resort to other streaming platforms to watch these movies. I hope you can consider adding more classic films to your collection. Best regards, Louise H.

I canceled my Netflix account on December 7th, with the cancellation effective from December 31st. Despite not restarting my membership, I noticed unauthorized charges of $19.99 on both January 5th and February 5th. These deductions seem unauthorized as I have refrained from using Netflix, assuming my request for cancellation was processed. Furthermore, I updated my credit card with a new number. I am puzzled about why these deductions have continued. Without my consent, I have been charged for a service I did not use, and I am seeking a refund. If a resolution is not provided by you, I will escalate this matter by disputing the transactions with my bank. Given my recent financial challenges, I cannot afford the $20 monthly fee, especially for a service I thought was terminated. Your assistance in addressing this issue is greatly appreciated.

Currently in Calgary, Alberta, Canada, but enjoying a vacation in Mexico for the next seven weeks. Recently received an email about unauthorized access to my account at [redacted] from California. Couldn't change the password in time before Netflix notified me that my account was canceled and altered by someone else. I did not initiate this change or cancel my account, so I am unable to access it now. Unfortunately, I can't contact Netflix while in Mexico to address this issue.

I recently discovered that my Netflix account has been compromised. On February 3rd, the login email was changed without my knowledge. Unfortunately, I did not monitor my emails regularly. I am unable to log in now and suspect unauthorized access. I regret not having a phone number connected, as it may have allowed me to regain control independently. I am unsure how the breach occurred initially. Can you assist in removing my bank card details to prevent further charges on the account? Thank you.

I am dissatisfied with the fact that I have been unknowingly paying double for my Netflix subscription for two years. I initially canceled my account in April [redacted], only to reopen it a month later with a new email address. Unfortunately, my wife unintentionally reactivated her old account, resulting in us being charged twice due to the ease of mistakenly reopening old accounts on Netflix. I believe I deserve a refund for one year of the duplicate charges. Despite approaching Netflix for assistance, they declined citing usage on both accounts, which occurred due to the simplicity of reopening accounts with a single click. If a resolution is not reached, I will discontinue using Netflix and share my negative experience with others. I respectfully request a reconsideration of my refund request specifically for the account linked to the email address [redacted] This account was reopened mistakenly in May [redacted] and remained active until January [redacted], resulting in overpaying by £[redacted].80 over 20 months. A small refund would be appreciated to maintain my loyalty as a customer.

I have recently stopped using Netflix and haven't used the account in a while. Unfortunately, I lost the debit card associated with the account and had to replace it. To my surprise, today a charge of $15.99 was deducted from my new cash app card for Netflix, a service I no longer use. Even though it mentions the subscription will be canceled at the end of the billing cycle, I find it unfair as I haven't utilized the account in a long time. I prefer to use my fire stick for entertainment. This deduction interfered with my budgeting plans, and I'm quite upset about it.

Subject: Issue with Netflix Account Refund Good evening, I am Adriana Borcau, and I inadvertently left my 30-day trial Netflix account open since last year in [redacted]. Although I never used the service, money has been deducted from my account for three months without my knowledge. I recently discovered this discrepancy when I reviewed my account statements. I contacted a customer service representative regarding this matter, and the account was closed as promised. I was informed that I would receive a refund for the three months within 30 working days. However, it is now [redacted], and I have yet to receive the refund. I am concerned about the delay and would appreciate an update on the status of my refund. While the amount may not be substantial, it is important to me as it was deducted from my account without utilizing the Netflix services. I hope to have this matter resolved promptly. Kind regards, Adriana Borcau