I received a message that i have purchased a streaming HD movie which i didnt do.i have...

GetHuman-joanawre's customer service issue with Netflix from January 2020

Help with my Netflix issue
First: share to improve GetHuman-joanawre's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-joanawre may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
The issue in GetHuman-joanawre's own words
I received a message that i have purchased a streaming HD movie which i didnt do.i havent purchased any as im paying premium already. See below email received. **ReceiptNetflix Premium AccountUltra HD * * ScreenDear customer,You have made the following purchase with details:App : Netflix PremiumProvider Content : Streaming HD MovieDate :Friday, January **, ****Items : * Months MembershipPrice : $**.**Payment Method : Credit Card LinkedYou get this email to make sure it is you,if you do not make a purchase and or you believe an unauthorized person has accessed your account, You must cancel the purchase as soon as possible,To cancel your purchase within ** hours after receiving this invoice, Cancel and Manage Purchases *Sincerely,App StoreCopyright * **** . AppIe Inc.All rights reserved.

GetHuman-joanawre did not yet indicate what Netflix should do to make this right.

How GetHuman-joanawre fixed the problem

We are waiting for GetHuman-joanawre to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Netflix

Customer service issue
Reported by GetHuman-joanawre
Jan 25th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 13548 others
0 customers following this

Timeline

GetHuman-joanawre started working on this issue
Jan 25th 2:31am
GetHuman-joanawre indicated the issue is not fixed yet.
Jan 25th 7:27am
GetHuman-joanawre indicated the issue is not fixed yet.
Jan 25th 7:31am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians