I was charged automatically deposited from my account a total of ** dollars today becau...

GetHuman4274634's customer service issue with Netflix from January 2020

Help with my Netflix issue
The issue in GetHuman4274634's own words
The weather in nl is storm warning past * days and the cable modem needed to be un plugged. .well that's what I did before I even ask how to fix the problem and automatically ** dollars was taking from my account rbc on my visa debit ... I was charged automatically deposited from my account a total of ** dollars today because I had a bad connection with my cable provider. So I fixed it on my own before I got to ask a question to your company I read * dollars to have the issue fixed when it was the weather here in nl and I checked my bank account and it shows two transaction one was for * dollars and the second for ** so I would like to have a full refund I didn't even give permission you're company went into my account and took the money out without my consent and two different transactions. .I called netflix they've aid there was no money on there side and that I had to contact the bank.so my email address is C*****@***.com and It was taken from my virtual visa debit card. And I am a single mom with two kids living on a very low income and that was not right for the cost of one question that I didn't even ask so I want a full refund
I'm a single mom I can afford * *o a month for Netflix but ** dollars I cannot I have two small children and I live on a low income
Etransfer me back my money. Thank you
I've had netflix on and off I'd use my bf then I recently added my own back and this is what happens when I don't even need the help and attempt to ask but then before I ask ** dollars is gone
No..C*****@***.com is email password is Mika**** .cheyenne Griffin and marcus Griffin are both on account..phone number is *** *******
How GetHuman4274634 fixed the problem
I unplugged my main server myself and reboot it. So I read before I did that instead of waiting * dollars and resolve the issue. But I was missing ** dollars in two separate transactions from my virtual visa debit and I require a full refund seeing I resolved the issue on my own
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Netflix

Netflix
Customer service issue
Reported by GetHuman4274634
Jan 21st, 2020 - 9 months ago
Fixed
GetHuman4274634 shared how to fix
Seen by 10 customers so far
Similar issue to 13667 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman4274634 started working on this issue
Jan 21st 11:02am
GetHuman4274634 confirmed the issue is fixed. Hooray!
Jan 21st 11:03am

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