Netflix Customer Service Issues

I signed up for Netflix a few months ago for $12.00 a month, but I am having trouble connecting it to my Smart TV. I have noticed that $17.00+ has been deducted from my account without my knowledge while I have been in and out of the hospital since August. I haven't been using the service. When I return home, I will get help with connecting it. Could you please stop deducting money from my account? I would like a refund or to keep the funds for when I do connect to Netflix, maybe in January. Thank you.

A few days ago, I signed up for Netflix using a 7.99 EUR per month deal. I was surprised to receive an SMS last Friday saying that they have upgraded my plan "according to my wishes" (completely false!). When I accepted the 7.99 EUR offer, the 15.00 EUR one was crossed out with a red line. Please confirm that my subscription is indeed 7.99 EUR, or cancel my subscription from this date. Thank you, P. F. B., Mallorca.

After conducting extensive research, I have noticed that Netflix is lacking in providing recent/new content within the monthly subscription fee. I have found that I can access similar content on platforms like YouTube or Amazon Prime. Netflix often does not offer new releases and instead suggests random movies. Additionally, when they do have the content, the charges seem unreasonable. I believe there should be more free or low-cost content available since I am already paying a monthly fee. I remember the days when Netflix provided top-notch, recent movies, but now it seems to have changed. Unless there are significant improvements, I may consider leaving. Netflix needs to pay attention to its core customer base to avoid losing customers.

Today, I came across a show depicting Jesus Christ as a homosexual. I believe this portrayal is not only inaccurate but also disrespectful to his teachings and legacy. Jesus, being a symbol of righteousness, was crucified due to jealousy and not for any wrongdoing. He is considered a holy figure alongside God and the Holy Spirit in the Christian faith. I feel that Netflix should remove this content and issue an apology for the distress it has caused. If a similar portrayal was done with Muhammad, there would be rightful outrage; however, in this case, Christians seem to be disregarded. It is concerning to see such boundaries being pushed, and I urge Netflix to reconsider their actions.

I am disappointed with the holiday movie selection on your platform. While you have movies like "How the Grinch Stole Christmas" and "Christmas with the Cranks," I cannot find classics like "Santa Clause 1, 2, 3," or beloved children's movies like "Frosty the Snowman" or "Rudolph the Red-Nosed Reindeer." As a big Christmas enthusiast, the omission of these classics disappoints me greatly. There isn't even "Scrooge" available. The selection lacks many essential holiday films, and I am contemplating canceling my account due to this issue.

I attempted to access our Netflix account through the app, but it only kept loading and prompted me to log in again as if there was no account. When I tried to reset the password online, it displayed an unfamiliar email address, [redacted] After updating the email to mine, I confirmed that my credit card details and phone number were accurate. However, upon logging in, our family profiles were missing, and only "ken," first, and secondary users were shown.

I am requesting a refund and cancellation for the subscription I was charged for on December 23, [redacted]. I signed up on December 23, [redacted], expecting to receive a free trial before any charges were made. When I attempted to log in to my Netflix account, I received an error message stating that my password was incorrect. Unfortunately, I no longer have access to the email address I used to sign up, so I cannot reset my password. Please cancel my subscription and process the refund as soon as possible. Thank you in advance for your assistance.

I signed up for a free trial on Netflix using my sister's card, accidentally charging her. After contacting Netflix, they promised a refund. My sister received the refund but was charged again immediately after. I used the username [redacted] for the free trial, but the membership was canceled soon after. Could you please arrange for my sister to get a refund? I will provide her email address for further communication.

After finishing a few TV shows, I wanted more to binge. Having seen Jennette McCurdy in some roles before, I started watching ‘Between’. I completed the first two seasons only to face a major cliffhanger. Planning to continue, I discovered there were no more episodes. The disappointment was immense upon realizing it had been two years without further episodes. Surely, there are many ideas for a new season. Despite the gap, a catch up on how the characters are faring separately during the virus outbreak could lead to a reunion and a resolution. Seeing Pretty Lake thrive again, with everyone cured, would be gratifying. A season three would not only make me and others happy but also potentially boost Netflix's finances and ratings, as evident in the success of the first two seasons.

I have recently noticed duplicate charges on my account. For instance, on 12/16, I was charged $14.11, which is the correct amount for my subscription. However, on 12/24, I was charged $17.37 again. Both charges were debited from my bank account. I have researched online, and some suggest it could be an authorization charge that doesn't go through, but both charges are reflected in my account. This has happened before, and I am seeking an explanation for these double charges. Thank you.

Today, on December 27, [redacted], I received my salary slip showing a total of $[redacted]. However, upon checking my Union Bank debit card account, I noticed that the balance is only $[redacted]. After contacting Union Bank, they informed me that $[redacted] was charged for Netflix, but I don't recall subscribing to this service. I need to dispute this charge as I require the money for emergency purposes. I have not engaged in any browsing activities on Netflix. I appreciate your attention to this matter as it represents a significant loss for me. Thank you.

Dear Netflix Team, I am thrilled to be a part of Netflix and enjoy the amazing TV shows and movies available. One show that many of us would love to see return is "MERLIN." While I understand the original cast might not come back, they did a fantastic job bringing the show to life. Change is inevitable, and I believe a new show continuing where the old one left off or exploring a different storyline would be great. There are so many unanswered questions from the series that fans are eager to see resolved. Your consideration in bringing back "MERLIN" would be greatly appreciated by the dedicated fan base. Thank you.

Hello. I need assistance with changing the email address associated with my Netflix account. I no longer have access to the email linked to my account and have been unable to use Netflix for a year now. My card is still being charged, so I would appreciate it if the account can be transferred to my new active email. Your help in resolving this matter would be greatly appreciated. Thank you, Reneé Isabelle Salgado

I am encountering the same error code (5-2-[redacted]) on three different TVs at home when trying to watch Netflix. The problem is intermittent on the Hitachi and LG TVs but consistently prevents playback on our Hisense TV, which is our main family TV. All three TVs, which are approximately a year old, are up to date with the latest updates and are turned off at night. Despite this, Netflix claims it's a TV issue, while also suggesting it could be an internet problem or loose connection, even though handheld devices can access Netflix without issues while the smart TVs cannot.

I have encountered an issue with double payment for my Netflix subscription. My name is Frank Wheeler, and my payment reference is [redacted]. I make a monthly payment of £8.99 via Mastercard with card number ending in [redacted] on the 24th of each month in the UK. Since September, an additional payment of £11.99 has been charged on the 27th of each month on my wife Susana's Mastercard ending in [redacted] under the same reference. Neither of us authorized this second subscription, and we would like it to be canceled with a refund for the unauthorized payments.

Last night, my account was hacked, and the hacker changed both my email and password. As a precaution, I contacted MasterCard to freeze my card to prevent unauthorized access. However, this situation is frustrating as I'm currently on vacation in Panama for another week and enjoy watching Netflix in my hotel room at night. I prefer not to open a new account with the same credit card until this issue is resolved. Assistance would be greatly appreciated.

Hello Netflix, I wanted to express my deep sadness about the impending removal of Friends from the platform. As someone who only recently started watching series shows, Friends has had an immense impact on me and countless others around the world. It's an incredible show that I haven't even had the chance to rewatch yet. Could you please find a way to keep Friends on Netflix? Its popularity and the positive influence it has had on so many, including myself, during difficult times cannot be understated. It has brought joy and laughter into my life when I needed it most, and I would be devastated to see all those memories disappear. Friends is truly the best show I've ever watched, and the lasting impression it has made on me is profound. I urge you to seriously consider the importance of this show to me and the millions of others who have been touched by its magic.

Hello Netflix team, I am deeply saddened by the news that Friends will be leaving the platform at the end of the year. Since starting to watch series shows only last year, Friends has had an immense impact on me and countless others worldwide. It is a truly incredible show, and I have not had the chance to rewatch any of it yet. The show's popularity and its ability to bring comfort during difficult times cannot be overstated. It has been a source of laughter when I needed it most, and I cannot bear the thought of losing access to all those cherished memories. Friends is, without a doubt, the best show I have ever seen, and its influence on my life is profound. I urge you to seriously consider retaining the show on Netflix, knowing that it has touched the lives of millions, including myself.

I really enjoy using NETFLIX Canada for their ability to switch some shows to Italian with English subtitles, which is helping me learn Italian. I appreciate watching the series Medici, a fabulous show produced by both Brits and Italians. While I've watched the third season in Italian on a different platform, I'm disappointed that NETFLIX Canada doesn't offer the Italian version in any season. Also, it would be great if they release season 3 in English. I would love to have the full series available with the option to switch the audio to Italian and show English subtitles. Considering this is a joint Italy_UK production, it seems like a simple solution to provide Italian audio.

Dear Customer Support, I am writing to express my disappointment with my recent experience. I had planned to sign up for a Netflix free trial, enticed by the promise of a 30-day trial period with no charges. However, after signing up, I was immediately billed R170, despite the assurance of no charges. Upon investigating further, I discovered that residents in South Africa are not eligible for the free trial, a fact that was not prominently displayed. While I was assured of a refund, I have yet to receive any confirmation via email. I am requesting an immediate refund. I feel deceived and expect a resolution promptly. Your handling of this situation has left me dissatisfied, and I have lost trust in your services. Sincerely.