Netflix Customer Service Issues

Archive 30

The following are issues that customers reported to GetHuman about Netflix customer service, archive #30. It includes a selection of 20 issue(s) reported December 16, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am appalled by the film being released by a group called Porto dos Fondu, depicting Christ in a gay relationship with God. I am deeply concerned about the impact this could have on your business if it is allowed to be released. Please contact me urgently regarding this controversial film. It should be banned and never see the light of day. Anyone involved in making this movie should be held accountable and face consequences for such a disrespectful portrayal.
Reported by GetHuman-adamsahl on lunes, 16 de diciembre de 2019 20:04
As a parent who has been watching "The Dark Crystal: Age of Resistance," I strongly believe the show should be rated differently than TV-PG. The violent scenes are not suitable for children, and the show should come with a higher rating. It's disappointing that we can no longer review shows to inform others before watching with our kids. Please reconsider the rating for the show and allow parents to provide feedback through reviews.
Reported by GetHuman-lizcant on lunes, 16 de diciembre de 2019 21:56
Hello, currently in Australia, a few months before my arrival, I purchased and added a gift card to my Netflix account. Regrettably, I could only utilize about a month's worth of the funds as I have been unable to access Netflix due to the lack of internet connection. I acknowledge that this situation was avoidable, but it is frustrating that I could not use the service for at least four months while continuing to pay for it. I kindly request a partial refund for the unused period. Thank you.
Reported by GetHuman-grapebro on martes, 17 de diciembre de 2019 9:39
I was extremely disappointed to see the movie about Jesus available on your service. I decided to cancel my subscription because of this. It's disheartening to see Jesus being depicted in such a disrespectful manner. I feel that there is a double standard when it comes to religious content, as other religions are not treated the same way. I have chosen to discontinue using your service and will not have it in my home again. I hope the individuals responsible for selecting content consider the impact of their choices.
Reported by GetHuman4109637 on martes, 17 de diciembre de 2019 10:47
Hi, I have been a loyal customer of Netflix for many years and have always been satisfied with the service and support provided. I need assistance with an issue I am currently facing. I recently found out that Netflix is streaming a movie titled "The First Temptation of Christ," which portrays Jesus Christ in a comical and disrespectful manner by insinuating he is homosexual. I believe in not judging others and feel that while God may not approve, it's important to show understanding and compassion to all individuals, regardless of their beliefs. I find this movie highly offensive and inappropriate as it directly attacks the Christian faith in a comedic context. I kindly request that Netflix remove this film from its library, as many others are also requesting through a petition. Thank you, T.
Reported by GetHuman-timduthi on martes, 17 de diciembre de 2019 13:02
I recently learned that Netflix plans to release a film during Christmas produced by a Brazilian group called "The First Temptation of Christ." The movie portrays Jesus Christ as a homosexual in a disrespectful manner using humor as an excuse. The film also shows his disciples as disorderly alcoholics and depicts the Virgin Mary as an adulterer. I am deeply upset by this as it mocks Christianity and offends my faith. I urge Netflix to reconsider airing this film as it is highly offensive to many viewers like myself.
Reported by GetHuman-burkedl on martes, 17 de diciembre de 2019 14:26
I experienced some confusion about the billing process after the free trial as it charged me very promptly. I was not aware of this immediate charge upon expiry. Unlike other services, this one bills you precisely when the trial ends, catching me off guard. I had made a note to cancel the trial due to minimal usage, around 1 hour in the last month. Regrettably, technical constraints prevented me from canceling online. I attempted to stop the subscription by 12:45, only to realize it had already processed the payment. Given my limited usage and the quick billing, I find this situation financially burdensome. I wonder if it's feasible to request a refund either based on my brief trial period or due to unforeseen circumstances.
Reported by GetHuman-jaynusga on martes, 17 de diciembre de 2019 16:02
I used to enjoy many shows on Netflix with my family. Recently, I've been disappointed that the content has become less family-friendly with foul language and explicit scenes. The shows you feature no longer seem to cater to the original fans. I'm worried that if this trend continues, you may lose a lot of customers. Thank you for listening, just a concerned dad.
Reported by GetHuman4111584 on martes, 17 de diciembre de 2019 17:12
I have heard that Netflix is promoting a film that portrays Jesus Christ as a homosexual, which feels like a direct attack on Christians worldwide. Due to this, I am requesting to cancel my account immediately. The film titled "The First Temptation of Christ," produced by the Brazilian group 'Porta dos Fondos,' is causing a lot of controversy and disrespect towards Christianity during the Christmas season.
Reported by GetHuman-irishrm on martes, 17 de diciembre de 2019 19:07
I recently received an email from Netflix requesting updated payment information due to changes in their payment methods. After providing my details, I was subsequently scammed, leading to the need to change my credit card. I have now received another email stating that my Netflix account is on hold and requesting credit card details once more. I am uncertain whether this email is legitimate or another scam. Could you please confirm the status of my account for clarification?
Reported by GetHuman-titterto on martes, 17 de diciembre de 2019 22:24
I am deeply disturbed by the disrespectful film featuring my LORD GOD JESUS CHRIST. The movie displays extreme hatred towards God and is offensive. This kind of portrayal is unacceptable for any religion and it feels like targeted hate. It is distressing to see my Lord and the Virgin Mary depicted in such a vulgar manner. The creators should not profit from spreading such repulsive hate towards someone's God. There is a clear double standard as other religions like Hinduism or Islam are not treated in this manner. This kind of portrayal is taboo and should be condemned.
Reported by GetHuman-rootie on miércoles, 18 de diciembre de 2019 1:53
I would like to address the charges made to my credit card on November 26, [redacted]. Despite canceling my subscription on November 14, [redacted], I was still charged. The subscription was meant to be a free 30-day trial or one month without charge. I unknowingly paid the amount, only to discover that it should have been free. To my surprise, I noticed another charge of Php [redacted].00 on my credit card statement dated November 26, [redacted]. I kindly request that you make the necessary adjustments and notify my credit card issuer about this error. I would appreciate it if you could refund the Php [redacted].00 that was charged on November 26, [redacted], as this should have been part of the free trial. I am eager for a prompt resolution to this issue. Sincerely, D.S. Dela Cruz Subscriber ID: [redacted]
Reported by GetHuman4114584 on miércoles, 18 de diciembre de 2019 2:53
Hello, I wanted to address the recent addition of "Temptation of Christ" and "The Last Hangover" on Netflix. As a Christian, I find these movies highly inappropriate and disrespectful to my faith. I urge Netflix to remove these two films and issue an apology for the offense caused. If not, I will have no choice but to support the campaign to unsubscribe from Netflix. Thank you. Best regards, Ramsis Farag
Reported by GetHuman-ramsisfa on miércoles, 18 de diciembre de 2019 3:26
Hello, I wanted to address the recent addition of two movies on Netflix, "Temptation of Christ" and "The Last Hangover." As a Christian, I find these movies to be completely unacceptable and disrespectful towards religion. I believe Netflix should remove these movies and issue an apology for showing such content. If this issue is not addressed, I will consider joining the unsubscribe campaign against Netflix. Thank you, Ramsis Farag
Reported by GetHuman-ramsisfa on miércoles, 18 de diciembre de 2019 3:27
Hello, I would like to address the recent addition of "Temptation of Christ" and "The Last Hangover" to Netflix. As a Christian, I find these movies to be highly inappropriate and disrespectful towards my beliefs. I believe Netflix should reconsider having such content available on its platform. I urge Netflix to remove these two movies and issue an apology for the offense they have caused. If this issue is not addressed satisfactorily, I will have to consider cancelling my subscription to Netflix. Thank you, Ramsis Farag
Reported by GetHuman-ramsisfa on miércoles, 18 de diciembre de 2019 3:33
I am experiencing an issue with the "browse and watch now" feature on Netflix. It seems to not be working properly. It would be great if this could be resolved as it feels like a gimmick. Lately, Netflix has been recommending second episodes of shows even when I haven't watched the first ones. This is quite frustrating for me. Is there an email address where members can reach out to you? I am interested in collaborating with you to test new features and provide feedback and suggestions. I really enjoy Netflix as a service, although my interest waned when you canceled Tuca and Bertie. Thank you.
Reported by GetHuman-benjonat on miércoles, 18 de diciembre de 2019 10:20
Dear Netflix Team, I am writing on behalf of many who are upset by the movie "The First Temptation of Christ" recently added to your platform. Will there be more offensive content targeting different groups added in the future? We hope for transparency regarding the content we support with our subscriptions. While freedom is important, promoting such offensive media, especially on a platform as widely used as Netflix, raises concerns. Please update us on any actions planned, as this exclusion appears to offend a significant number of Christian users. Thank you for your attention. Sincerely, One of the many offended viewers
Reported by GetHuman4116198 on miércoles, 18 de diciembre de 2019 13:54
I am unhappy with the new Netflix show featuring a gay portrayal of Jesus. It is disrespectful to Christians and offends me. This show should be removed from Netflix as it goes against religious beliefs. Portraying Jesus as gay is unacceptable, and it should be reconsidered. It is important to be respectful of different faiths and beliefs and not to sensationalize certain topics. I hope that Netflix will take the necessary steps to address this issue.
Reported by GetHuman4117469 on miércoles, 18 de diciembre de 2019 17:25
I've noticed that there are two movies on the site that are mocking Jesus Christ. This is deeply troubling not only to Christians but also to followers of any religion that could be subjected to such mockery. There are subjects that should not be trivialized or turned into comedy, including rape, abuse, religion, sexuality, and bullying – and these movies are unfortunately on that list. I sincerely urge the site to consider ending the debates, arguments, and movements surrounding these films by simply retracting them.
Reported by GetHuman4118537 on miércoles, 18 de diciembre de 2019 20:21
I have been a long-time Netflix subscriber, but I am cancelling my account today and will be recommending others to do the same. I find it troubling and offensive that Netflix is promoting a movie that portrays Jesus in a controversial manner. I will not support any company that produces content like this. [redacted] Fritch, TX. [redacted] [redacted]
Reported by GetHuman-mk_jane on miércoles, 18 de diciembre de 2019 23:14

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