Netflix Customer Service Issues

Hello! I want to verify if this email is legitimate or if I have been scammed. Netflix Subject: Suspension Notification Hello Customer, We were unable to authorize your payment for the upcoming billing cycle of your subscription, so we have temporarily suspended your membership. Your current subscription remains active until it expires. We would love to have you back, simply click to restart your membership to update your details and continue enjoying all the best TV shows & movies without interruption. If you need assistance, please visit the Help Center for more information or reach out to us. The Netflix Team

I am a subscriber in the US under my son's email at [redacted] Recently, I attempted to sign up for a free trial on another television in Delhi. Unfortunately, I was charged the full monthly fee of [redacted] after confirming my credit card details by mistake. I tried to cancel the subscription and was informed that it would only be canceled after a month. As I require an immediate refund and cancellation, please erase my credit card information from your records. My contact information: Cell - [redacted], Email - [redacted], Name - ASHOK KAUL.

I have noticed two charges totaling $15 and some change on my statement from the end of October. I do not use Netflix; I haven't had it since around [redacted]. I am unsure about the origin of these charges. It seems my card and email were compromised, possibly by an ex. I have already resolved this issue by contacting my card company. They advised me to reach out to Netflix for a refund and inform them that the bank is investigating the matter to prevent future incidents. I am currently following their instructions. If needed, I can provide screenshots of the charges. The transactions, both for $15.20, were made on October 29th and appear under Christycarolus1978@[redacted].

I am trying to update my card information with Netflix. I have the same card but a new expiry date. Although my credit card is working, Netflix's system won't accept it. My bank has not detected any attempts to enter the new card information. I have always lived in Canada and have not been in the U.S. for over 20 years, yet I am unable to connect with Netflix's U.S. center. They suggested getting a gift card to activate and provide to them, which I am not willing to do. Netflix has been successfully charging my current card for years, and I simply want to update the expiry date. I believe the issue lies on Netflix's end and would like to speak to a representative in Canada.

Dear Customer, We regret to inform you that your upcoming subscription payment could not be processed, leading to the suspension of your membership. Rest assured, your current subscription remains active until its expiration date. If you wish to continue enjoying our wide range of TV shows and movies, simply update your payment details by restarting your membership. For further assistance or information, please visit the Help Center or reach out to us. Best regards, The Netflix Team

I'm having trouble logging into Netflix on my new Roku device. When I enter my login details, it's not recognizing me. My account was set up with my old email - [redacted] Interestingly, I can still access Netflix on my other TV with the old Roku. I've been a Netflix customer for years and have a grandfathered price of $8.99 for streaming only. Could you please assist me with the following: 1) Set up a temporary password for me to log in with [redacted] 2) Ensure that my monthly charge remains at the grandfathered price of $8.99.

I am experiencing continuous difficulty accessing the movie selections. It typically takes 20-30 minutes and multiple attempts. This is very frustrating for me. Lately, I have been unable to finish a movie because I get kicked out with a message to try again later. I wish to browse the movie options within a minute or two and watch a movie uninterrupted. I might have to cancel my subscription due to this ongoing issue.

During my one-month Netflix trial, I've been enjoying it on my TV and computer at home using our Wi-Fi. However, when I travel for weeks in my caravan which doesn't have Netflix, I need to use my phone or computer to access it. Unfortunately, my computer lacks Wi-Fi or data. Is the only solution to use my phone's data and connect it to the TV? What are my alternatives while on the road? Additionally, how does my email address factor into using Netflix?

I strongly urge Netflix to reconsider their decision to cancel Santa Clarita Diet. Many viewers, including myself, are disappointed and frustrated. The cliffhanger at the end of the last season deserves closure. Instead of removing fan-favorite shows like Santa Clarita Diet, Netflix should prioritize keeping their viewers satisfied. Other streaming services like Hulu are looking more appealing with their consistent support for original programming. It's disheartening to invest time and money into a platform only to have the shows we love suddenly removed. Bringing back Santa Clarita Diet would show that Netflix values audience feedback and loyalty.

I disabled the auto-renewal on my Netflix account to save money and let my subscription expire. However, I received an unexpected email confirming a payment and saw that my account was renewed even though I had not intended to continue. I promptly canceled the subscription again, but I was still charged for the next month, which is puzzling as I turned off auto-renewal. I would like assistance in obtaining a refund for the recent charge, as this situation is confusing and not what I had requested.

I have a suggestion for Netflix regarding the icon pictures. It would be great if we could personalize the icon selection menu with more show-specific icons. For example, I am watching "Elite" on Netflix but cannot find an icon related to the show. I would love to have the option to choose a character like Omar as my profile picture. It would make the viewing experience more interactive and engaging.

I have received multiple phishing emails pretending to be from your company. I understand they are not legitimate. I have noticed other companies have departments dedicated to investigating and prosecuting these individuals. Would you like me to forward a copy of these emails to you? On a side note, I do not have a Netflix account, so I am unsure why I have been targeted with messages claiming "There's a problem" with my service.

I am very disappointed with the services provided by Netflix. I signed up for a free trial on Oct. 31 and entered my postpaid number +[redacted]57 as instructed. I was told I wouldn't be charged for a month. However, the very next day, I received a text saying my gift had expired and my subscription had auto-renewed to the paid version. This happened within a day, not even a month as promised. I promptly cancelled the subscription. I don't understand why I was charged on my postpaid account when I was supposed to have a free trial. I request a refund as I couldn't even download Netflix or watch any movies during that time. Please address this issue promptly. Thank you. - Ma. Jian U. V.

Hello Netflix Team, I recently received an email that seems to be a scam. Have you been made aware of these fraudulent emails? Could you please advise on how to address this issue collectively? Thank you. Regards, Ermanno L.

I recently switched my account from four screens to two. Unfortunately, when my mother tried to log in, she entered the wrong password several times, locking us out. Despite attempting to reset the password via email, the links provided always say they are expired. Even after contacting customer support, I received no resolution to this issue. I am struggling to access the service I am paying for. I have made numerous attempts to reset the password on different devices without success. Any guidance on how to resolve this would be greatly appreciated. Thank you.

I'm confused about the sudden addition of narration; it's really frustrating. Viewers prefer to watch without someone narrating every detail. It's like watching a movie with someone who spoils the plot because they've seen it before. If Netflix wants to keep viewers, they should cater to their preferences. Otherwise, platforms like Disney+ or Hulu might gain more customers and even surpass Netflix. It's crucial to prioritize customer satisfaction since their support is vital for any company’s success. Remember, without customers, businesses wouldn't thrive.

Every time we try to watch something on Netflix, we encounter an error message stating the selection is unavailable. This issue persists regardless of what we choose. After selecting the box for more details, the term "member" is highlighted on the next screen. Our subscription is active, and our internet connection is functioning correctly, confirmed by Netflix support. The only recent change was updating the password for our email account due to a computer switch, although the email address remains the same. Our Netflix is accessed through a smart TV, not the PC that we used to change the email password. We are hoping to resolve this issue promptly to enjoy watching programs and movies again.

I have been a long-time viewer of Netflix and was excited to see that "Designated Survivor" was being picked up by Netflix. However, I only managed to watch half of the first episode. The entire episode seemed to focus on the use of foul language, which was disappointing. I can't recall anything else from the episode beyond the excessive obscenities. "Designated Survivor" used to be a favorite of mine due to its good writing, engaging characters, and interesting storyline. Now, it feels like it has taken a cheap shot at trying to appear cool. It saddens me to see the show's name being used this way. It's disheartening that there are so few programs that can be enjoyed without constant use of profanity. Where did my right to not be exposed to this disappear to? This is something I even consider when I'm at places like the grocery store. - Karen B.

Hello, I recently discovered a new show on Netflix called "The Yard," also known as "Avlu," it's a Turkish drama. I wish the episodes could be extended to two hours as I feel the current duration is not enough to capture all the good scenes. I am really enjoying this series, and I believe many viewers would appreciate longer episodes. I hope this suggestion can be considered for the upcoming seasons, as I don't want to miss any important developments. Additionally, as I don't understand the original language of the show, I rely on Netflix to watch it. Thank you for taking this suggestion into account.

I am experiencing an issue with Netflix regarding the selection of movies available on the Australian service and the allocation of Australian subscription funds. The Australian Netflix library contains an excessive number of Indian movies, which do not align with the viewing preferences of the Australian audience. I, along with many other Australian subscribers, expect our subscription fees to be used for content that is more in line with our traditional viewing habits. This includes American, English, Australian, New Zealand, and Canadian movies, as well as some Chinese martial arts genres, which are more commonly watched here. Despite my efforts to contact Netflix regarding this matter, the response has been unsatisfactory, with them only acknowledging it as feedback. I am seeking a resolution to this issue as Australian subscribers deserve content that resonates with our country and viewing preferences. The inclusion of Indian movies does not provide value for the money paid for the subscription. I am looking for assistance on how to communicate directly with a competent individual at Netflix who can address this concern effectively. It is important to clarify that this feedback is not based on racial motivations but on the desire for a more tailored and valuable viewing experience.