I signed up for Netflix a month ago and today when I opened the app on my phone it said...

GetHuman3902967's customer service issue with Netflix from November 2019

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The issue in GetHuman3902967's own words
I signed up for Netflix a month ago and today when I opened the app on my phone it said that my account is paused and that I need to add a payment method which is weird because I didn’t get the free month that I was promised. It also says that I need to make a payment by December *th, which is when I thought my Netflix account would expire, but yet my account is “on pause until I update payment method.” I would like to know why I didn’t get a free month and if I can possibly still get it. Thanks! -Veronica

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Netflix

Customer service issue
Reported by GetHuman3902967
Nov 8th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 48089 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman3902967 started working on this issue
Nov 8th, 2019 12:36am