Netflix Customer Service Issues

I enrolled in a Netflix membership on September 22, [redacted], by signing up on your website with my payment information. The last automatic payment was made on July 22, [redacted], using my credit card. Today, to my surprise, I received an email from Netflix stating that my email address had been changed upon my request, which I did not make. I have been trying to log into my Netflix account without success, as I keep getting a message saying there is no account linked to my email address. I tried to retrieve my account using my name and credit card details as prompted, but the service code to contact customer support was sent to an unfamiliar email address. I realized something was amiss and promptly contacted my credit card company for assistance. I suspect there has been an attempt to substitute my account details, and I am taking immediate action to address this issue.

Dear all, I’ve been a loyal customer of yours for more than a decade. I have fond memories of receiving and returning DVDs by mail. Today, I encountered a problem with my service on TV and contacted Netflix. Unfortunately, it was one of the worst customer service experiences I have ever had. The representative I spoke to had difficulty with English and lacked the technical knowledge needed to resolve my issue. I provided my email address, which was associated with my account, but both the webpage and the representative claimed there was no account linked to that email. I was advised to try another email, although I explained that my second email is not used for primary account purposes. Despite my frustration, I refrained from canceling the service due to my niece's usage during her summer break. To my relief, the service started working again later in the day with the original email address that was deemed incorrect. I urge Netflix to improve training for their Customer Service Representatives to avoid similar incidents in the future. These issues, coupled with a recent drop in the company's stock value, have been quite disappointing.

I have been a loyal Netflix subscriber for over a year, but recent personal circumstances have made it challenging for me to utilize the service for the past two months. Given my current financial constraints, I kindly request to temporarily suspend or cancel my account until I can afford to renew it. I would also appreciate a refund for the last two months of subscription fees as I was unable to access the service during this period. I understand this may not be the standard procedure, but I would be grateful if you could consider my situation and assist me with the refund. Thank you for your understanding.

Hello. I wanted to inform Netflix that if they continue to cancel my favorite shows, I will have to cancel my subscription. I have been a long-time Netflix customer and have been disappointed by the recent trend of cancellations. While I wasn't deeply invested in shows like Sense8, the Defenders series, or Santa Clarita Diet, the uncertainty around The OA's future compelled me to speak up. Please renew The OA or I will have to consider ending my Netflix subscription. I am not alone in feeling frustrated by these cancellations. It seems unfair that so many shows I enjoy are being axed, and it undermines my confidence in Netflix's ability to support shows beyond a couple of seasons. This situation is especially frustrating given the recent price increase. I hope Netflix can reconsider their approach to cancelling shows to retain loyal customers like myself who are considering alternatives such as Hulu and Disney+.

I previously used Netflix but canceled after the free trial. Recently, I created a new account because I couldn't recall my old password, only to find out that my new account had also ended its trial and would soon be charged. I promptly canceled to avoid any repercussions. However, I was surprised when I noticed the deduction only after checking my balance. This situation needs to be fixed soon as I need to make a crucial transaction by tomorrow. It's possible this happened because I linked it to the same account. Please address this promptly as it's unfair and causing me distress.

To the concerned party, I urge you not to cancel The OA. Being a dedicated patron of your services, I have noticed a disturbing trend of cancellations. Netflix's priorities seem to lean heavily towards Originals, disregarding traditional television contracts. Despite price hikes and reduced content, I have remained loyal through various cancellations, showing unwavering support. However, the potential loss of Brit Marling's involvement in The OA's creation has me reconsidering my patronage. As a customer with a significant reach, I implore you to reconsider the show's fate and reassess your programming criteria for long-term success. Sincerely, E.R.C. Henderson

Two weeks ago, I received an email informing me of unusual account activity from a foreign location. Shortly after, I received an email saying my email had been changed. I couldn't log in and provided an incorrect credit card number to verify my account, so I had to cancel. While I thought the charge on July 17 was my regular payment and canceled a few days later, I noticed another charge on 8/2. Can you clarify this charge for me?

Hello! I am writing to request a refund for the charges on my mobile subscription. I was billed for two months, totaling P491 per month, but I have not yet started my free trial. The mobile number associated with this subscription is +63 [redacted]. This subscription is under my husband's name, and the payment is deducted from his credit card at a rate of P550 per month. I kindly ask for a refund for the two months' worth of charges on my mobile subscription. I am looking forward to a prompt response. Thank you.

Hello! I recently started a 30-day free trial with your service. Yesterday, everything was fine, but today when I attempted to watch a series for the first time, I was surprised to see an error message stating that my account was on hold due to a payment issue. After entering my card's CVV, I received an email notification from my bank that ₹[redacted] had been deducted. How could I be charged during my free trial period? I would like a refund for this charge and would like to cancel my services.

I recently noticed that I have been unknowingly charged for DVD services along with my streaming subscription on my Visa credit card. I have never signed up for DVDs, only streaming, and have not seen any DVD charges in the last 6 years. I have been paying $15.99 per month for 72 months without realizing there was an additional charge for DVDs included in the same monthly fee. After contacting Netflix and my bank, I was refunded for six months, but a total of $[redacted] has been taken from me, which I believe should be fully reimbursed. If this issue is not resolved adequately, I will be forced to share my experience on a news channel that investigates such matters.

I am frustrated with my Netflix service. I pay my subscription every month but I have been experiencing consistent issues accessing it for weeks. When I try to open Netflix on my TV, it frequently shows a "not connected" message, and I have to click multiple times to finally get in. Most of the time, the loading screen stalls and then displays a connection error. Occasionally, I am able to select a show, but the loading bar only progresses a little before stopping. This has been incredibly unreliable and I am considering canceling my subscription due to the ongoing problems. I believe I deserve a refund for the weeks of disrupted service, and I am disappointed with the overall experience.

I recently experienced unauthorized changes to my email and password, originating from a foreign location. Contacting customer service, the only solution provided was to cancel my account. Having been a customer since the DVD era of the 90s, I was disappointed with the lack of assistance. Despite providing my credit card details, the representative insisted the information was inaccurate. I raised concerns about a potential data breach affecting my credit card. When requesting to speak to a manager, I was informed none were available. It's disheartening that loyal customers like me, who have supported the company for two decades, are met with such treatment. Unfortunately, it seems losing a long-standing customer is inconsequential to a large corporation. Consequently, I have canceled both my account and credit card due to concerns about unauthorized access.

I recently received an email from Netflix stating that my email address associated with my account was changed on August 7th. I have not used Netflix since November [redacted] and have not shared my login information with anyone. Despite contacting Netflix customer service multiple times to report this unauthorized activity, they have been unhelpful and suggested that I must have shared my details with someone. To make matters worse, unauthorized charges were made to my bank account on August 10th. Despite my efforts to address this issue with Netflix, they have only mentioned blocking my card with no real resolution.

I have not accessed my Netflix account linked to [redacted] since closing it in [redacted]. Unexpectedly, on August 7, [redacted], I received an email from Netflix stating that my email had been changed and that I was being charged for a subscription I did not authorize. After contacting Netflix customer support, they suggested that someone I know or I must have made the changes, and they simply deleted my stored card information. It is concerning that Netflix retained my payment details after I closed the account. I never received a verification call or OTP, yet Netflix claims they perform autodebits. I am worried about the possibility of transactions being conducted without my consent. I have not shared my account information with anyone, highlighting a significant security issue on Netflix's part.

Hello, my name is I. Adams, and I would like to share some feedback about the content you are displaying. I have noticed that some of the material you feature lacks engaging storylines and often includes subpar acting. Improving the quality of TV series is crucial for attracting and retaining viewers. For instance, while initially intrigued by "Wu Assassins," I found the plot to deteriorate rapidly after the fifth episode. It is essential for producers and directors to maintain high standards to captivate audiences effectively. Constructive criticism and accountability are vital for ensuring that content meets expectations. I suggest implementing a more rigorous quality control process to refine and enhance the material presented to viewers. By investing in talented individuals who can deliver compelling narratives, you can cultivate a loyal audience base. Thank you for considering my insights to help elevate the overall viewing experience. Best regards, I. Adams

Dear Customer Service, I am writing to address my concern regarding the inconsistent withdrawal dates for my payments. As a pensioner, I carefully plan my finances, ensuring that funds are available for scheduled payments like yours. Typically, payments are deducted on the 16th of each month, which aligns well with my pension schedule. However, I was surprised to see that the withdrawal date was changed this month. This unexpected shift has caused some distress as I rely on a set budgeting system. Consistency in payment dates is crucial for both my peace of mind and financial planning. I kindly request that we establish a fixed payment date to avoid any future discrepancies. Your cooperation in this matter would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Claudia De Maria

I just spoke with a supervisor named Maru on the phone. I had signed up for Netflix using my name, email, and credit card details. In February, my husband tried to use Netflix but couldn't access it, so he set up a new account assuming there was an issue with mine. Unfortunately, we have unknowingly been charged for two separate accounts for two TVs in the same household since then. I am requesting a refund for one of the accounts for the past six months, as this situation feels unjust and unfair. I am prepared to escalate this matter further if necessary. My email addresses are [redacted] and [redacted]

You recently canceled The OA, a decision that unexpectedly gained you a new customer. Facing a choice between Hulu Live, Netflix, and HBONOW, I decided to keep Netflix due to its similar content to The OA. Despite opting out in the middle of The Handmaid's Tale season 3 to make room for your future releases, The OA captivated me with its creativity. Digging into the backgrounds of the producers and writers, I found it disappointing to lose a show that connected with such a diverse audience. Considering that household decisions are often influenced by moms, ensuring reliable investments in beloved shows is crucial. The uncertainty of future cancellations makes it difficult to commit to new series. Curiosity remains about your upcoming content, yet the risk of abrupt endings dampens the excitement. As I weigh my options, returning to Hulu for programs like the Patriots and Rachel Maddow becomes a tempting possibility.

I am experiencing trouble using the Netflix search bar; it appears my typing has switched to Korean characters. Despite reviewing my computer settings, only Netflix is affected. I tried signing out and back in, but I'm now locked out. To seek help, I attempted to chat by entering my email, but the issue persists in Korean characters. To address this, I am using a spell check site to convey my problem accurately. I enjoy foreign TV but have not intentionally changed the settings to Korean. Below is an example of my attempted typing: "Help my keys won't work," but it displays as: ㅗ디ㅔ 솓 ㅏ됴ㅠㄴ 재ㅜ'ㅅ 재가.

Hello, I hope you are well. I recently received an email from Netflix that said the following: "Hi Kyla, We've updated your account email address as per your request. Please note that you will now need to use your new email address to sign in. If you did not request this change, please reach out to us for assistance. -Netflix Team" I did not request this change, and I am concerned that my account may have been compromised. Instead of clicking the link in the email, I preferred to contact you here for safety reasons. My main email is [redacted], and I need help with this issue. If you need to reach me via email, please use the code word "Peaches" in the subject line so I can verify it's you. Thank you.