Hi, I have been your customer for over a decade. I remember getting DVDs in mail and se...

GetHuman-arhammok's customer service issue with Netflix from August 2019

Help with my Netflix issue
First: share to improve GetHuman-arhammok's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-arhammok may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
The issue in GetHuman-arhammok's own words
Hi, I have been your customer for over a decade. I remember getting DVDs in mail and sending them back. This morning my service stopped working on TV and I called Netflix , this was one of the worse experience I have ever had ! *Firstly, the individual didn’t speak English well and then she lacked any technical knowledge to assist me . *The email that I have been using didn’t come up and the page as well as the individual kept telling me that there was no account associated with my email ! How is this possible ? She kept insisting that I try with another email and while I have another email , it’s simply for backup reasons or a *nd step verification that some companies require, you are not one of them! *I was so disgusted that I thought of canceling the service but because my niece uses it and I didn’t want her to have service interrupted as she is on summer break. *When I woke up at noon the service came back and I was able to log on with the very email that your Customer Service Rep told me about it being the wrong email!*Please better train your people , I lost a good deal of money as your stock went down some ** points and then to have an issue with service ? Not acceptable!!

GetHuman-arhammok did not yet indicate what Netflix should do to make this right.

How GetHuman-arhammok fixed the problem

We are waiting for GetHuman-arhammok to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-arhammok
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 39342 others
0 customers following this


GetHuman-arhammok started working on this issue
Aug 5th, 2019 3:13am