Hi, I have been your customer for over a decade. I remember getting DVDs in mail and se...

GetHuman-arhammok's customer service issue with Netflix from August 2019

Help with my Netflix issue
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The issue in GetHuman-arhammok's own words
Hi, I have been your customer for over a decade. I remember getting DVDs in mail and sending them back. This morning my service stopped working on TV and I called Netflix , this was one of the worse experience I have ever had ! *Firstly, the individual didn’t speak English well and then she lacked any technical knowledge to assist me . *The email that I have been using didn’t come up and the page as well as the individual kept telling me that there was no account associated with my email ! How is this possible ? She kept insisting that I try with another email and while I have another email , it’s simply for backup reasons or a *nd step verification that some companies require, you are not one of them! *I was so disgusted that I thought of canceling the service but because my niece uses it and I didn’t want her to have service interrupted as she is on summer break. *When I woke up at noon the service came back and I was able to log on with the very email that your Customer Service Rep told me about it being the wrong email!*Please better train your people , I lost a good deal of money as your stock went down some ** points and then to have an issue with service ? Not acceptable!!

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Netflix

Customer service issue
Reported by GetHuman-arhammok
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 39342 others
0 customers following this

Timeline

GetHuman-arhammok started working on this issue
Aug 5th, 2019 3:13am