I signed up for Netflix membership on ** Sep **** by registering on your website with p...

GetHuman3365775's Account Access issue with Netflix from August 2019

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Before contacting them, items GetHuman3365775 may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3365775's own words
I signed up for Netflix membership on ** Sep **** by registering on your website with payment mode details. My last payment has been effected automode through credit card on ** July ****.*Today, I was surprised to receive an email from Netflix saying "my email account has been changed as i had asked". Pl note that I had made no such request.*I have been trying to log into my account at Netflix unsuccessfully and I am constantly being informed that Netflix do not have an account linking with my email id .*I tried to locate my account by giving details of my name,credit card no etc. as indicated on the screen but to my surprise, the service code to help reach customer support was sent to an unrecognisable email id. I recognised at once that there was something wrong and I contacted my credit card company for immediate action on my credit card.*I suspect an attempt has been made to substitute

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Netflix

Account Access issue
Reported by GetHuman3365775
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 39274 others
0 customers following this

Timeline

GetHuman3365775 started working on this issue
Aug 4th, 2019 8:26am