I am talking to you from Australia. My smart tv did a system check, as it has done many...

GetHuman-traceyi's Streaming or Download Trouble issue with Netflix from May 2019

Help with my Netflix issue
The issue in GetHuman-traceyi's own words
I am talking to you from Australia. My smart tv did a system check, as it has done many many times. I then tried to connect to Netflix but it came up with the NW-*-* error. I have turned off everything, pulled plugs out of walls, waited ** seconds, then plugged back in. I then turned off the internet connection, pulled out plugs, waited ** seconds and then plugged everything back in. We do have internet connection, as my laptop is working and giving me my emails, google, news etc. It says on my tv screen "Couldn't connect to Netflix. Please try again or restart your home network & streaming device. For more information visit Netflix.com*nethelp , code nw-*-*. I followed the procedure (above) as suggested. I cannot get to the point to be able to reset it with username & password. Can you tell me what the problem would be ? It can't be our internet provider, as the internet is working.

GetHuman-traceyi did not yet indicate what Netflix should do to make this right.

How GetHuman-traceyi fixed the problem
Yes, I have fixed it. I was looking through my fetch box tv guide and found "Netflix launch" on there. That then, let me re set through my email and password. Was all good after that.
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Streaming or Download Trouble issue
Reported by GetHuman-traceyi
May 22nd, 2019 - 4 years ago
GetHuman-traceyi shared how to fix
Seen by 3 customers so far
Similar issue to 32471 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder


GetHuman-traceyi started working on this issue
May 22nd, 2019 10:55am
GetHuman-traceyi confirmed the issue is fixed. Hooray!
May 22nd, 2019 10:34pm

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