Hi, a couple of days ago I tried to access my Netflix on my smart tv. I was unable to g...

GetHuman-conepow's Refund a Charge issue with Netflix from May 2019

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The issue in GetHuman-conepow's own words
Hi, a couple of days ago I tried to access my Netflix on my smart tv. I was unable to get into my account as usual and it looked logged out. There was no way to log in and said I didn't have a membership. My Netflix bill is added onto my phone contract with Theee with 'PayforIt'. I didn't check my Three account or email as I assumed maybe Three had done something and I ran out of my subscription so had to do it separately now. I added my bank details and was charged *.**. I was now able to get on Netflix. About ** minutes later, curious, I checked my previous and upcoming bill with Three. My Netflix was included in both. What? I was really confused. I contacted Three and they said no, you still have Netflix. You are being charged through PayforIt. They advised me to contact my bank and Netflix. Later, I checked my emails and received this: "Unfortunately, Three has let us know that your account could not be billed through your Three subscription. We are cancelling your membership, effective from Saturday, **th May ****". I did not cancel my subscription and three are claiming they didn't. I was unable to access my Netflix account and I had to pay to use Netflix. Three are still charging me for Netflix as normal. Why did this happen? I need my Netflix account, which was connected to Three, to be placed back as normal and to cancel my charge from a couple of days ago (be reimburse) but still be able to use Netflix as I am already paying for Netflix. I'm concerned when I get a refund for my Netflix subscription, the mistake lets call it, I will be unable to access Netflix. This issue needs to be fixed.

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Netflix

Refund a Charge issue
Reported by GetHuman-conepow
May 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 32253 others
0 customers following this

Timeline

GetHuman-conepow started working on this issue
May 20th, 2019 8:29pm
GetHuman-conepow indicated the issue is not fixed yet.
May 21st, 2019 8:46pm
GetHuman-conepow indicated the issue is not fixed yet.
May 22nd, 2019 9:35pm

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