Netflix Customer Service Issues

I have been unable to access my Netflix account since Friday across all devices. On my computer, I receive an error message stating: "Netflix Site Error We were unable to process your request. Please go to the Netflix home page by clicking the button below," but I am unable to click the button. Attempting to access the account on my computer results in an "NW 6-[redacted]" error. When trying on my phone, I encounter a Network Error preventing connection to Netflix. Other services work fine on my wifi connection. After contacting customer service around 3pm today, I was informed the issue was related to a Netflix update, and to wait an hour or two for it to be resolved. Despite the time passed, it is now 7:30 and I still cannot access my account, going on for two days now. I am concerned about being charged for a service I cannot use. Any advice would be appreciated. Thank you, Ryen D.

I am writing to ask you to reconsider canceling "One Day At A Time." The show with Rita Moreno is fantastic. Perhaps it hasn't been advertised enough, leading to low ratings. The show is not just funny but also educational, addressing real-life issues like bullying, immigration, gender discrimination, relationships, divorce, and sexuality. It has also taught us some Spanish, incorporating the language seamlessly into the episodes. We are disappointed to hear about the cancellation as Rita Moreno is perfect for her role. Please reconsider and continue this program. Thank you. - R.D.

I need to urgently bring to NETFLIX's attention two serious issues I am currently facing. 1. I have recently discovered a charge of US$5,[redacted] on my credit card statement for December [redacted] under the name JOHN DILL with Visa card ending in [redacted]. I have no recollection of such a transaction and only noticed it now due to my frequent travels. My card has been replaced with a similar one ending in [redacted]. 2. I have been unable to access my NETFLIX account for a year and consistently receive a message stating the content is "unavailable," despite not accessing it during this time. I am extremely disappointed with these occurrences and seek immediate assistance to address and resolve these matters. I have provided my associated email address for reference purposes.

I am having issues managing my account even though I am a paying customer. It is frustrating that after I select the thumbs down option, the disliked content still appears on my home page. Additionally, after watching something, the options remain visible, cluttering my screen with content I have no interest in. I believe as a paying customer, I should have the ability to remove or hide content that I dislike or have already watched. It is time-consuming to sift through numerous movies and series that I have already rejected or seen. I suggest Netflix improve their system to give users more control over their home page to enhance the viewing experience. Thank you for your attention to this matter. I hope Netflix can address these issues to make customers happier. Have a great day. -Fernanda

I have been in and out of the hospital under the mental health act over the past two years. My social worker is assisting me with my finances due to the financial difficulties aggravating my depression. After reviewing my online banking, we discovered I have been charged twice a month for over a year for accounts I did not sign up for. I am reaching out for help to investigate and resolve this issue. I can provide my details: Layla Durkin 9 Rhodfa Plas Coed Rhyl LL18 4XB Potential associated email addresses are [redacted], [redacted], and [redacted] I have not accessed these emails during my hospital stays. My social worker suggested I reach out to seek assistance in resolving this matter. I would greatly appreciate your help. Please contact me at [redacted] as I plan to review my emails in the coming week. Thank you, Layla Durkin

I recently experienced issues accessing my account and received charges for a Netflix subscription from Amsterdam, without my authorization. I suspect my account was compromised and my payment details were used before it was deleted. The charges were for Php [redacted].50, matching the cost of a premium subscription. I would like assistance in locating any account associated with the email [redacted] and canceling any unauthorized charges linked to it. I am also seeking a refund for the three months' worth of charges. I am willing to provide additional information if needed, such as proof of the charges or card details, via email for verification purposes.

I previously had a Netflix subscription using a free trial, but I cancelled it since we have Virgin TV. Despite not knowing the account details, I've noticed four unauthorized charges of 9.99 each taken on 10/12/18, 1/2/19, 1/3/19, and 1/3/19. I haven't used Netflix, and I'm upset about this. I was okay with one mistake, but four charges are unacceptable. Please check the account activity to confirm. I require a full refund as I can't afford this with three kids and expenses for my late mother's funeral. Thank you.

I've been a customer of Netflix for several years, consistently paying with my Discover Credit Card. On 3-13-19, I was billed the usual $10.99. However, on March 26, I was hit with three additional unauthorized charges from Netflix.com and Netflix, Inc. in Los Gatos, CA, totaling $40.97. I attempted to address this by phone at 1-[redacted], but the language barrier and lack of assistance confirmed my suspicions. Consequently, I've canceled my Discover Credit Card used for automatic payments and wish to switch to mailing personal checks for Netflix payments to avoid a repeat incident. Kindly advise me on how to proceed with this payment method change. Sincerely, Carol D Lossing [redacted] Farm Rd [redacted] Exeter, MO [redacted] Email: [redacted]

Hello, my name is O.S.I.O. from Rivers State, Nigeria. I have just completed a very funny African epic contemporary comedy cinema movie called "STREET32." Currently in post-production, I am interested in selling the rights or partnering with Netflix. My vision includes providing voiceovers in eight international languages, such as Swahili, French, and Spanish. Feel free to contact me at my company email or the provided phone number. Thank you, and I am eager to hear from your establishment. If Netflix would like to view some clips, I am happy to share, possibly leading to a series adaptation.

Dear Sir, My name is O.S.I.O., and I am from Rivers State, Nigeria. I have recently completed filming an African epic contemporary comedy cinema movie called "STREET32." It is currently in post-production. I am interested in selling the rights or partnering with Netflix. My vision includes adding voiceovers in eight international languages such as Swahili, French, and Spanish. I have a teaser clip available for viewing. I can be contacted at +[redacted][redacted]. I am eager to connect with the content department at Netflix to discuss the possibility of them acquiring my movie. Thank you for your consideration. Best regards.

Hello, I recently contacted Netflix customer service after canceling my subscription last month due to financial hardships. Today, when I tried to reactivate my account, it automatically charged me for the 4-screen plan without giving me an option to change it. During my conversation with the representative, I felt accused of lying. I explained that multiple people use my account from my home. The representative also implied that I had just canceled today, when in reality, it was last month. I mentioned receiving a free trial offer on an old account, and even though I clarified it was an email on an existing account, I was repeatedly told you only get one free trial. I'm now being charged £4 more than before, which is a lot for me right now. I'm very disappointed with how my call was handled, as I've never had issues with Netflix customer service before.

Hello, I recently contacted Netflix customer service because I had canceled my subscription last month due to financial hardship after losing my job. Today, when I tried to reactivate my account, I found out I was charged a higher amount per month for a different screen plan without being offered the option to change it. During my conversation with a customer service representative, I felt accused of lying when I explained that multiple people use my account. The representative also implied I had canceled today, although I had canceled last month. This experience left me feeling terrible, especially considering my difficult financial situation. I was also informed that I could only get one free trial, despite receiving an offer by email on an existing account. This unexpected charge has added to my financial stress, and I am disappointed with the service I received this time, as I have always had positive experiences with Netflix customer service before.

After hearing good things about ExpressVPN's compatibility with Netflix, I downloaded the app to enjoy American shows only available on the US Netflix. Despite initial struggles, I got the app running successfully. However, I encountered network errors when trying to play episodes, like "The US Office." Despite troubleshooting by adjusting settings and trying another VPN, Windscribe, I faced the same issues. I reached out to both Windscribe and ExpressVPN for support, but I believe the problem is with Netflix. Your assistance would be greatly appreciated.

Through the "help" chat, I reported an ongoing issue with error messages on both my PS4 and computer while trying to access Netflix. The error code M7[redacted] suggests that my IP address may be blocked. Despite confirming with my ISP that the IP address is valid, Netflix has not resolved the error. I was informed that my ISP needed to fix the problem, even though it was caused by Netflix. After unsuccessful communication with Netflix, I had to cancel my subscription. I am seeking assistance from Netflix to rectify this issue promptly or refund the months' membership fees I paid without access to the service. Thank you.

To whom it may concern, I contacted Netflix today regarding an account breach which led to unauthorized charges on my bank account. My bank refunded me for 2 months of Netflix charges totaling 20.00. However, I had to call back, and my phone credits were depleted due to call charges incurred, which I believe should be reimbursed due to your verification process failing. The unauthorized access from a fake account in the Netherlands occurred from February 19, [redacted], through March, April, May, July, October, November, and into [redacted] in January, February, and March. It is unjust that I was only refunded for 2 months without compensation for the preceding charges. All incidents are documented in my bank statements, causing significant financial distress. This issue needs urgent and thorough attention from Netflix, as my recent conversation with a team member dismissed my concerns as "normal." I anticipate a prompt resolution, the correct refund to my bank account, and appropriate compensation for the distress caused. Kind Regards, Ioana P.

Hello Netflix, I had Netflix on my Apple iPad in the past, but I cancelled it a while ago. Today, I received an email from Apple mentioning a renewal for Netflix, which I no longer use. I am requesting a refund for the recent charge and asking for the cancellation of my Netflix subscription. Thank you! Apple Receipt Apple ID: elba.aviles [at] yahoo.com Order ID: MVFXZXBDJY Document Number: [redacted]53 Date: April 6, [redacted] Billed to: Visa .... [redacted] Elba Aviles [redacted] Cabo Rojo Dr. Saint Cloud, FL 34[redacted] USA App Store Product: Netflix, Netflix Basic (Automatic Renewal) - Monthly Renewal Date: April 12, [redacted] Price: $7.99 Total: $7.99 Please, assist with the refund and the cancellation promptly. Thank you.

My daughter-in-law installed the Netflix app on my Vizio TV, and it worked well until recently. While watching Netflix, my cable box and TV suddenly shut off. Upon restarting, the Netflix account had changed to a Cox cable one instead of the one linked by my daughter-in-law on her phone. I've tried accessing her account on the TV without success. So, I signed up for my own Netflix account, but the TV only recognizes my daughter-in-law, Vanessa B. I cancelled my account, but the app remains, and my daughter-in-law's app doesn't function either. Despite her attempts to enter her code, it doesn't work. I'm now stuck with an app that won't function on my Vizio smart TV. Is there a way to remove these apps from my TV?

My name is Susan Scott. On Saturday night, we tried to rent a movie, but it did not work. We attempted to rent another movie, and the same issue occurred. The first movie we tried to rent was "Instant Family" #[redacted]06 for $3.99, and the second was "The Haunting Of Sharon Tate" #[redacted]27 for $7.99. We have successfully rented movies before, so I am unsure why this problem came up now. Neither movie was watched, and I kindly request a refund for both. I am eager to receive your response.

Hello, I have recently encountered connectivity issues for the past month or two. I decided to create a new account and made a payment by the 9th of March [redacted]. Surprisingly, my account was also charged on the 15th of March [redacted], which was the same date as my initial payment. Today, I noticed another deduction from my account, totaling three payments. I contacted support via email last month, and my son canceled the previous connection. I kindly ask for assistance in resolving this issue promptly, as I have been incorrectly charged multiple times. My username is pmkhungo.

Hello, my name is Angie Elliott. I recently encountered an issue when my daughter couldn't access our account. Despite changing the password and email, we faced continued problems. When contacting support, I was informed that my original email wasn't associated with the account and was given a new one. Frustratingly, I couldn't access the account even with the updated information, leading me to request a refund for the $7.99 charge on 3/26 and close the account. Surprisingly, another $7.99 charge appeared on 4/2, prompting me to seek assistance. I hope to resolve this matter promptly as I encountered inconvenience and unanswered queries during my previous calls. Please assist in resolving this issue promptly. Thank you.