I have been using my Netflix account via my Roku streaming stick, when it came to loggi...

GetHuman2629797's customer service issue with Netflix from March 2019

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The issue in GetHuman2629797's own words
I have been using my Netflix account via my Roku streaming stick, when it came to logging on via my phone it said my account didn’t exist but it clearly does as I have been being charged for it and able to use via the Roku. *Recently I bought a new Roku and needed to upgrade my Netflix account to be able to watch on * screens, it appears I have set up basically a new Netflix account. I am now being charged twice. *I have tried logging in to the old one, I have no other email address...so surely that can only be linked with one account? *I would like to be refunded and the old account cancelled. Thanks, Louise
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Netflix

Customer service issue
Reported by GetHuman2629797
Mar 29th, 2019 - 6 mons ago
I have an issue with Netflix too
Fixed
Seen by 3 customers so far
Similar issue to 26582 others
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Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder
Timeline
GetHuman2629797 started working on this issue
Mar 29th 9:54am
GetHuman2629797 indicated the issue is not fixed yet.
Mar 29th 3:43pm