I contacted Netflix on February **, ****, in regard to multiple charges being processed...

GetHuman-gayledwr's customer service issue with Netflix from February 2019

4 views
 | 
22282 similar
 | 
0 following
Help with my Netflix issue
Next: our robot will wait on hold for GetHuman-gayledwr to get a Netflix rep on the line!
Always use the GetHuman Phone tocall Netflix. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-gayledwr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gayledwr may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman-gayledwr's own words
I contacted Netflix on February **, ****, in regard to multiple charges being processed on my bank statement. The Netflix's customer service rep that I spoke to, confirmed that there were two fraudulent accounts opened with my information, including my debit card ending in ******. I was tripled billed for ** months. The rep stated that all the information on the (*) fraudulent account were in Spanish, which was obviously not me. I asked how they got my information and she was vague in her response and couldn't answer my question. I asked for a refund for the fraudulent charges and she said that all she could do, was waive my charges for the next * months. Which if you do the math at $**.** per subscription for (**) months, doesn't add up to the same number. Not to mention that I wanted my cash back, and not a credit to use on my account. I want a full cash refund in the amount of $***.**, which is the exact amount that was stolen from me.
GetHuman-gayledwr did not yet indicate what Netflix should do to make this right.
I have an issue with Netflix too
How GetHuman-gayledwr fixed the problem
We are waiting for GetHuman-gayledwr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gayledwr fixes it.
This email address isn't valid

Netflix

Customer service issue
Reported by GetHuman-gayledwr
Feb 17th, 2019 - 8 mons ago
I have an issue with Netflix too
Not resolved
Seen by 4 customers so far
Similar issue to 22282 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-gayledwr started working on this issue
Feb 17th 6:08pm