I contacted Netflix on February **, ****, in regard to multiple charges being processed...

GetHuman-gayledwr's customer service issue with Netflix from February 2019

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The issue in GetHuman-gayledwr's own words
I contacted Netflix on February **, ****, in regard to multiple charges being processed on my bank statement. The Netflix's customer service rep that I spoke to, confirmed that there were two fraudulent accounts opened with my information, including my debit card ending in ******. I was tripled billed for ** months. The rep stated that all the information on the (*) fraudulent account were in Spanish, which was obviously not me. I asked how they got my information and she was vague in her response and couldn't answer my question. I asked for a refund for the fraudulent charges and she said that all she could do, was waive my charges for the next * months. Which if you do the math at $**.** per subscription for (**) months, doesn't add up to the same number. Not to mention that I wanted my cash back, and not a credit to use on my account. I want a full cash refund in the amount of $***.**, which is the exact amount that was stolen from me.
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Customer service issue
Reported by GetHuman-gayledwr
Feb 17th, 2019 - 8 mons ago
I have an issue with Netflix too
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GetHuman-gayledwr started working on this issue
Feb 17th 6:08pm