I am trying to cancel a subscription that my granddaughter has but she doesn't remember...

GetHuman2227788's customer service issue with Netflix from February 2019

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Help with my Netflix issue
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The issue in GetHuman2227788's own words
I am trying to cancel a subscription that my granddaughter has but she doesn't remember user name or password and she can no longer watch cause she had it set up on her wii game. My account is being charged and she isn't using the service. I was last billed in *********, and the account number used is ****************. The code number I believe is ************. I would just like for the subscription to be canceled.
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Customer service issue
Reported by GetHuman2227788
Feb 17th, 2019 - 8 mons ago
I have an issue with Netflix too
Not resolved
Seen by 5 customers so far
Similar issue to 22278 others
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GetHuman2227788 started working on this issue
Feb 17th 5:32pm