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Before contacting them, items GetHuman2227788 may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
The issue in GetHuman2227788's own words
I am trying to cancel a subscription that my granddaughter has but she doesn't remember user name or password and she can no longer watch cause she had it set up on her wii game. My account is being charged and she isn't using the service. I was last billed in *********, and the account number used is ****************. The code number I believe is ************. I would just like for the subscription to be canceled.
GetHuman2227788 did not yet indicate what Netflix should do to make this right.
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