I use Chromecast and cast from my iPhone. The problem is that the app once I connected...

GetHuman-forcesf's customer service issue with Netflix from February 2019

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Help with my Netflix issue
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The issue in GetHuman-forcesf's own words
I use Chromecast and cast from my iPhone. The problem is that the app once I connected to the chrome cast and start to watch something it only stays connected for a short period of time, * to * minutes and then the app loses connection while the show keeps playing. So I can no longer stop or pause or forward the show because the Netflix app is not connected. Even if I push the casting icon, The app does not reconnect and the only way to reconnect the app is by exiting the app, closing it completely and restarting it and then reconnecting to the Chromecast. If you google this issue you will see that I’m not the only person who has this issue and there is no fix for this. I recorded a video, it is *** MB that shows what it does. My Netflix account is on this email, *****@***.com, but I do not want to be Contacted on this email. The email below is the one I want to use
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Netflix

Customer service issue
Reported by GetHuman-forcesf
Feb 16th, 2019 - 8 mons ago
I have an issue with Netflix too
Not resolved
Seen by 8 customers so far
Similar issue to 22175 others
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Timeline
GetHuman-forcesf started working on this issue
Feb 16th 7:04pm