Somebody from Colombia changed my password and email for my Netflix account so I have n...
GetHuman-marjuss's customer service issue with Netflix from January 2019
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Email on Account, Password, Phone Number on Account, and Name of Account Holder
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-marjuss's own words
Somebody from Colombia changed my password and email for my Netflix account so I have no way to access it. They were changed on **th of January ****. I had the second package, where you could watch netflix simultaniously on * devices. I learned that their email is *****@***.com. I would greatly appreciate if you could shut the account down and cancel the subscription or restore it to my name and I could perhaps change the password (preferable). I already protected my email account as best I could. I have no idea how they managed to get my information.
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