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Netflix Customer Service

Answers to Common Problems

Use Netflix's Phone Number

Netflix's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call Netflix Customer Service

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Netflix.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Netflix.

How Do I Check the Balance on My Netflix Gift Card? You'll need to create a Netflix account first and redeem the gift card to view your Netflix gift card balance. To redeem a card, go... Read more

How Do I Update My Payment Information on Netflix? Updating your payment information on Netflix is easy and only requires you to follow several steps. You can do this on their main web... Read more

How Do I Use My Netflix Gift Card for My Purchase? You can use a Netflix gift card as a gift or to pay Netflix to watch movies. To redeem your Netflix gift card, go to the gift cards... Read more

How Do I Disable the Audio Descriptions on Netflix? You can disable the audio descriptions on Netflix by following the steps given above. The process is simple and easy to follow. Every... Read more

What Do I Do If My Netflix Gift Card Balance Won’t Load? Check your internet connection if your Netflix gift card balance won't load. Uninstall and reinstall the Netflix app on your device.... Read more

How Do I Fix Streaming or Download Problems on Netflix? A lot of Netflix users face the same problem. These tips will explain some of the most common problems and how to fix them Read more

How Do I Recover a Hacked Netflix Account? If you think your Netflix account has been hacked then you need to take steps to recover sole access to it. Firstly, you need to change... Read more

There's more!

Click below to show 12 more questions, answers, and complete guides to common Netflix customer support problems.

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Recent reasons customers contacted Netflix:

I just have a question about an email I got about our Netflix account. Has it expired...

Email saying account expired. I pay this with my Xfinity account each month

Have issues on my monthly payments *Would like to talk to representative

I’m paying my bill but my email and passwords don’t correspond to my account anymore. W...

I got a msg my acct was on hold due to a payment not going thru. It took me to a site...

Do you sell a one year subscription that can be purchased as a Christmas gift?

I need to clase me acount am move to another aparment

Need to update credit card for recurring charge

I want to cancel the latest account that was added. Account had Barbara Hentsch's name on

I have moved and want my account to go to my new address

I got hacked on a account i cancelled and the subscription started up again but i can’t...

There are * profile names that popped up in my account that I did not authorize and I c...

My subscription is not ended but I go an email that says it has

NW-*-* shows on my screen I've tried several different things to correct this but noth...

Help me with my issue

Does GetHuman work with Netflix?

GetHuman does not work with Netflix's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Netflix at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Netflix's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!