Netflix Customer Service Issues

Dear Customer Service, I recently purchased a gift card and attempted to activate it. However, upon entering the pin and email as instructed to create an account, I encountered difficulties. After creating the account and discovering £15 credit and a free month, I tried to apply the gift card pin which resulted in a message stating it had already been used. Even though I linked the account to my iTunes, the gift card credit does not appear on my account, as confirmed by my billing information showing an upcoming charge on the 26th December. I am seeking assistance in verifying whether the £15 credit has been applied and resolving this issue promptly. Thank you.

I have recently noticed unusual activity on my Netflix Canada account. Someone from Italy and Ireland seems to be accessing my account without my permission. Despite changing my password, the issue persists. I have decided to create a new account and close the compromised one. However, I am concerned that my payment details may still be at risk. The email associated with the affected account is [redacted] I have observed my account switching languages and showing recommendations unrelated to my viewing habits. Upon reviewing the account usage, I noticed foreign IP addresses. I have taken steps to secure my account, but I remain worried about the safety of my financial information. How can I prevent unauthorized access and safeguard my personal data from intruders?

Dear Netflix Community, I have a creative suggestion for Netflix that I want to share with you all. How cool would it be if Netflix added a feature where you could tag or recommend shows and movies to your friends directly on the platform? Personally, I often recommend movies to my friends, and we either end up losing the titles we jot down or deleting text conversations due to limited phone storage. Having an in-app tagging system would make this process easier and more convenient. It would be great to send recommendations directly within Netflix instead of using other social media platforms. If you find this idea intriguing (and let's face it, it is), I would be more than willing to assist in its implementation, perhaps even in a Junior EA or event coordination role. I believe this feature could enhance the Netflix experience for many users. Thank you for considering this suggestion. Sincerely, Chantea B.

I have come across many disappointments, but the cancellation of the Marvel shows is just unbelievable to me. "Daredevil" was truly exceptional, "The Defenders" was fantastic, and I was thoroughly enjoying "Iron Fist," "Luke Cage," and "Jessica Jones." It feels like a rash decision. I am considering discontinuing my Netflix subscription and exploring other options. My Netflix account is registered under my wife's email address. I am frustrated with the recent content choices that have been made.

We are seriously considering canceling our Netflix subscription due to the recent cancellation of shows like Daredevil, Jessica Jones, Luke Cage, Iron Fist, and The Punisher. We have been unable to find an email address or contact them on Facebook Messenger, so we voiced our concerns on Facebook. We believe many others share our disappointment. We plan to discuss this over dinner and have concluded Netflix may no longer offer the entertainment we enjoy. We intend to share our thoughts with friends and on Facebook, as there are plenty of other entertainment options available. We feel our opinions may be better appreciated elsewhere and are not keen on continuing our subscription if our favorite shows are being canceled.

I accidentally created a new account using my email address [redacted] without realizing I had already used my free trial with Netflix in the past. I got charged for the subscription, but I didn't intend to start paying for it since I thought I was still eligible for a new trial. Similarly, my partner tried to check for a free trial with their email [redacted], and we used the same card details for both attempts. We didn't actually proceed with creating accounts or starting subscriptions, but we still got charged. We only wanted to confirm if we qualified for the 30-day trial, not to begin paid subscriptions without our consent.

I recently learned about the plan to remove "Friends" from Netflix next year. As a big fan of the show, along with many at school including my friends and teachers, I strongly oppose this decision. Keeping it available shouldn't be hard, especially when it's loved by so many. It's frustrating that a popular show would be removed despite causing so much disappointment. My friend, who also reached out, shares my disappointment. In fact, her parents are upset too, to the point of canceling their Netflix subscription for Hulu. I urge you to reconsider this decision, as it affects many viewers. I also think the person responsible for this should face consequences, but I'll save that for another message. Thank you for your attention.

Hello, I hope you are enjoying your day. Recently, I learned that Friends will be removed from Netflix. Friends is a beloved show that provides comfort and joy to viewers of all ages. The show has a timeless appeal that resonates with many, offering solace during difficult times. Even though it has been watched repeatedly, the charm of Friends endures, making it a favorite for countless individuals. The news of its removal has disappointed many fans, myself included. I also understand the impact of losing access to other shows like Phineas and Ferb, which appeal to a younger audience. I sincerely urge you to reconsider this decision and keep Friends available for fans. Thank you and have a wonderful day! :)

I want to commend Netflix on the exceptional quality of your original content. There are numerous Netflix originals, such as Last Kingdom, Marco Polo, Orange is the New Black, Black Mirror, Sense8, Lost in Space, among others, that surpass any other shows I have seen. In addition to English originals, I have also enjoyed international series like 3% & Dark. Netflix's storytelling shines best in serial formats, allowing for deeper character development. While the feature-length productions are good, the serials are truly exceptional. Thank you, Netflix, for your exceptional work. Regards, Derrick S. New Brunswick, Canada

In August [redacted], I started the Netflix free trial on my mobile phone. I thought it was just a one-month trial, so I canceled on September 10, [redacted]. Surprisingly, I was billed P460 on August 26, even before the trial period ended. Despite canceling, I continued to be charged P550 every month until November 25, [redacted]. Additionally, I discovered two extra charges of P119 each. Frustrated by these unexpected fees, I canceled again on December 5, [redacted]. I hope Netflix can resolve this issue promptly and refund all the incorrect charges. I am eager to discuss this matter with a representative to find a solution.

I've noticed duplicate charges on my Netflix account every month since July [redacted]. Initially, I'm charged $17.99 and then another amount in USD shortly after. I updated my card details this year but experienced two unauthorized payments in different currencies. I seek refunds and compensation for the inconvenience and financial strain of these surprise charges bi-monthly over the last 5 months. Requesting all reimbursements in AUD instead of USD. Urgently reach out to discuss this matter or I'll have to escalate it. Thank you. Kerry S.

I signed up for Netflix at a rate of MYR49.90 per month via iTunes. Normally, Netflix deducts the payment on the 7th or 8th day of each month. However, upon reviewing my account statement, I noticed that since August [redacted], Netflix has been charging me MYR42.00 per month for the standard option instead of the PREMIUM option I subscribed to. This resulted in me being double-charged each month, totaling MYR42.00 and MYR49.90. As a PREMIUM subscriber paying through iTunes, I am requesting that Netflix ceases charging me the MYR42.00 and refunds the discrepancy from August [redacted] to December [redacted], totaling MYR210. I would greatly appreciate your prompt attention to this matter for the benefit of all customers.

I recently received "Atlas Shrugged, Part 2" from Netflix, but I haven't received Part 1 yet. I prefer to watch a series in the correct order and I was surprised by this oversight. I would like to return Part 2 and wait for Part 1 to arrive before continuing. I don't mind waiting, and I hope to avoid this issue with multi-part series in the future. Can you help me resolve this and prevent similar occurrences moving forward? Thank you.

I no longer have access to the phone number required for email verification on my accounts: [redacted] and [redacted] I need to cancel any associated accounts linked to these emails and the mobile numbers [redacted]34 or [redacted]4. Additionally, I no longer use the landline [redacted]1. I have moved from 115c Holland Rd, West Kensington, London, W14 8AS, to 26 Bramley House, Bramley Rd, W10 6SX. Please ensure the £9.99 monthly payment from my Halifax reward account stops. I need to open a new account with updated contact details. Thank you. - M L Naughton

I am a big fan of Netflix and watch it almost daily. It's my go-to for relaxation. One show I truly enjoy is Friends, so hearing it will be removed on Jan 1 was quite upsetting. I and my friends are huge fans, and we are sad to see it go. While I understand that shows are rotated based on popularity, Friends remains beloved by many. I kindly request for a reconsideration to keep the show available. I respect your decisions but hope for a positive outcome. Your response, even if it differs, would be greatly appreciated. Thank you so much!

Hello, I have two concerns that I need assistance with. Lately, my Netflix app doesn't remember my account details, and I have to keep signing in through Safari. I choose the 4-device plan so my family and I can use it. I wonder if someone in my family may have accidentally changed the settings that removed this option for me. My second issue is regarding the device streaming data not showing up for all the days we watched Netflix. I believed that device streaming history couldn't be deleted, unlike viewing activity, but there are days missing. I am certain we used devices on those days because the shows we watched appear in the viewing activity. I would appreciate any help or insight you can provide on these matters. Thank you in advance for your assistance. Maria

I am deeply upset. Bill Cosby's character has been a favorite of mine on Netflix, but the recent allegations have led to his removal from the show. I feel heartbroken over the loss of this character and disappointed that Netflix did not fight to keep him on. It has been a difficult few days, and I cannot fully express how much this has affected me. The absence of the character feels like a significant loss to me. Please consider bringing him back; there is still hope.

I've been experiencing frequent lagging issues on Netflix when streaming on my PC and other devices. I consistently encounter error codes when trying to watch content, but thankfully, I've managed to troubleshoot many of them by searching online. Furthermore, I've noticed that the platform offers a limited selection of older movies and lacks a variety of series, which has been disappointing. Initially excited when signing up, I now feel dissatisfied after three months and would like to request a refund and possibly deactivate my account.

I recently discovered that I've had two accounts active since March [redacted], [redacted] and [redacted], and have been paying for both. Netflix is not responsible, but I haven't used the [redacted] account at all. I'm wondering if it's possible to get a refund for the unused account. Is there a way to prove this to Netflix? I changed my email when I got married and mistakenly reactivated Netflix with the old one. I cancelled the [redacted] account as soon as I noticed the double billing. Thank you.

Hello, I am encountering an issue with the Netflix app on my Xfinity X1 cable box where I am unable to access additional information or select specific episodes from the main Netflix page. When browsing through shows, I can only launch into the selected movie or show without the option to view more details, add to favorites, or choose a specific episode. Hitting the information button does not load series information or provide a menu to manually select episodes. This limitation is frustrating as it hinders the user experience significantly. I am unsure if this is a setting oversight by Xfinity or Netflix, but it impacts the convenient access to content. I would appreciate it if someone could clarify if this feature is intentionally designed this way or if there is a solution to access additional information and episode selection from the main screen. Thank you.