August ****, I started to try out Netflix on my mobile phone. It says free trial for a...

GetHuman-aisafran's customer service issue with Netflix from December 2018

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The issue in GetHuman-aisafran's own words
August ****, I started to try out Netflix on my mobile phone. It says free trial for a month and can cancel before a certain period so that i won't be billed. September **, **** i cancelled my membership and i received a cancellation confirmation through my email effective September **, ****. *But when i received Citibank Card Bill, i was already billed by Netflix dated Aug **, **** worth P***. I thought it was only a free trial for a month but how come i was billed. Not only that, Netflix already sent a cancellation confirmation effective Sept **, **** and yet I am still billed dated Sept **, ****, October **, **** and Nov **, **** with the amount of P***.** each month. Before I receive my bill this November, since you are continuosuly charging me, i decided to restart my membership but it came to my attention that other than the P***.** there's still * charges amounting to P***.** each.**I am already paying too much for this and you are fooling me with these charges! Due to these charges, I again cancelled my membership and received a confirmation of cancellation Effective Dec. *, ****. **I hope you could fix this problem and retrieve all the charges you made to my account! Im looking forward to have someone from your company to talk to me regarding this.
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Customer service issue
Reported by GetHuman-aisafran
Dec 4th, 2018 - 2 mons ago
I have an issue with Netflix too
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GetHuman-aisafran started working on this issue
Dec 4th, 2018 4:02am