Someone is using my account without permission, I changed password a couple of hours ag...

GetHuman-jaylees's customer service issue with Netflix from November 2018

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Help with my Netflix issue

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The issue in GetHuman-jaylees's own words
Someone is using my account without permission, I changed password a couple of hours ago but states it takes * hours. I’ve also clicked to sign out of all devices. However I’ve now had an email saying my account has been changed to premium which I have not authorised. *My plan is standard as it has been since I signed up, this is not on. No one outside of my * family members has log in details.*I’m now worried that my payment details are on show to whoever is using my account. Is there any way you can remove the unauthorised device (Xbox *** on my history records) and put my plan back to standard.**If not I will need my account deactivating with immediate effect as my payment details are accessible to them.

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Netflix

Customer service issue
Reported by GetHuman-jaylees
Nov 6th, 2018 - 2 years ago
Fixed
Seen by 1 customer so far
Similar issue to 11857 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman-jaylees started working on this issue
Nov 6th, 2018 11:20pm
GetHuman-jaylees confirmed the issue is fixed. Hooray!
Nov 6th, 2018 11:20pm