Have a Sony TV**While navigating Netflix, the screen froze.**Cannot watch regular TV**A...
GetHuman1276150's customer service issue with Netflix from October 2018
Help with my Netflix issue
The issue in GetHuman1276150's own words
Have a Sony TV**While navigating Netflix, the screen froze.**Cannot watch regular TV**After hours on phone w Sony tech support , they suggest we have our TV unlinked from Netflix and then relinked.**Have done many things to try to resolve*- cleared Netflix cache*- reinstalled factory settings*- unplugged TV to reboot*- rebooted modem*- successfully accessed Netflix anew and can use it BUT cannot go to regular TV*- confirmed wi-fi is working via YouTube**Need your help !!**Thanks so much.**My number is *** *** **** or**** *** ****
GetHuman1276150 did not yet indicate what Netflix should do to make this right.
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How GetHuman1276150 fixed the problem
Rebooting the cable box worked *We cannot use the tv remote to go from Netflix to tv, however, as it will freeze the Netflix screen all over again. *Big pain resolving this.
Please help with my Netflix issue
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