I have my three children, a grandson and myself under my account. Two of us are able to...

GetHuman1136157's customer service issue with Netflix from September 2018

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The issue in GetHuman1136157's own words
I have my three children, a grandson and myself under my account. Two of us are able to sign in but not the others. We've had No problem all using this account until yesterday. My son usually watches on his iPad and has now purchased a new TV, he wanted to watch Netflix on his new TV but was unable to log in. It wasn’t recognizing the password. He put in the password but didn’t work. At the same time I signed into my iPad and the password worked. Because my son kept trying to sign into Netflix on his new TV it asked if we wanted to change password. So he clicked the option to change it. It then asked to check the box that said all devises need to sign in again. And now some of us are not able to sign in.
I would like all of us to resume watching using my account.
Three of them tried signing in but is not recognizing the password
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Netflix

Customer service issue
Reported by GetHuman1136157
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7610 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder

Timeline

GetHuman1136157 started working on this issue
Sep 13th, 2018 1:28am

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