One of the users of the account was watching a show on their laptop and while they were...

GetHuman1032244's customer service issue with Netflix from August 2018

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The issue in GetHuman1032244's own words
One of the users of the account was watching a show on their laptop and while they were watching the mouse starting moving, minimised the screen and highlighted the address bar (it looked like it was being controlled by somebody), there was no mouse attached and she wasn't touching the laptop at the time. What are the possible reasons as to why this might happen? (it has only ever happened while on Netflix, it has happened while she was doing anything else on the laptop) and what can we do to try and prevent this suspicious activity? I've changed the password and tried to change payment details but your system won't allow me to remove my card details until the subscription expires?*Any help would be greatly appreciated,*Kind regards,*Eoghan
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Netflix

Customer service issue
Reported by GetHuman1032244
Aug 24th, 2018 - 4 mons ago
I have an issue with Netflix too
Not resolved
Seen by 1 customer so far
Similar issue to 6078 others
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Timeline
GetHuman1032244 started working on this issue
Aug 24th 5:37pm