We recently moved from Sprint to T-Mobile.*T-Mobile is now paying our Netflix bill.*Whe...

GetHuman980441's customer service issue with Netflix from August 2018

7 views | 5218 similar | 0 following
Help with my Netflix issue
Next: our robot will wait on hold for GetHuman980441 to get a Netflix rep on the line!
Always use the GetHuman Phone to call Netflix. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman980441's own words
We recently moved from Sprint to T-Mobile.*T-Mobile is now paying our Netflix bill.*When my dad (who is primary on the account)*went to T-Mobile to sign up he couldn’t remember our password so they just made an new Netflix account.**We assumed our original account would be cancelled but after logging into our new account we see that all our families favorites were still there.**I am assuming that somehow the two accounts merged.*And my father was charged for Netflix Service********–****** on the original account.**Is there a way he can get this payment refunded as he assumed this account was cancelled and he wouldn’t owe anything more on the original account? **Thank You * Any help will be greatly appreciated.

GetHuman980441 did not yet indicate what Netflix should do to make this right.

How GetHuman980441 fixed the problem

We are waiting for GetHuman980441 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman980441 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman980441
Aug 11th, 2018 - 3 years ago
Seen by 7 customers so far
Similar issue to 5218 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder


GetHuman980441 started working on this issue
Aug 11th, 2018 8:31pm
GetHuman980441 indicated the issue is not fixed yet.
Aug 11th, 2018 11:21pm
GetHuman980441 indicated the issue is not fixed yet.
Aug 12th, 2018 9:37pm
GetHuman980441 indicated the issue is not fixed yet.
Aug 15th, 2018 12:56am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies