My account has had the password and the email associated with it changed against my wil...

GetHuman-sam_dg's customer service issue with Netflix from July 2018

1 view
4361 similar
0 following
Help with my Netflix issue
First: share to improve GetHuman-sam_dg's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-sam_dg to get a Netflix rep on the line!
Always use the GetHuman Phone tocall Netflix. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-sam_dg may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-sam_dg's own words
My account has had the password and the email associated with it changed against my will. This happened once about a week ago so I made a new account with the original email but with a different password. I had also had changed the password of my email and every other account I could think of at this point. However just last night the password and email were changed yet again. I'm not sure how this could be happening especially after changing my email accounts password. If possible I would like my account ("*****@***.com" was the email before it was changed) recovered. I am happy to give evidence of this such as paypal receipts of the new membership purchase when I remade my account or screen shots of the emails notifying me that the password and email had been changed**Thank you*Sam
GetHuman-sam_dg did not yet indicate what Netflix should do to make this right.
I have an issue with Netflix too
How GetHuman-sam_dg fixed the problem
We are waiting for GetHuman-sam_dg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sam_dg fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sam_dg
Jul 28th, 2018 - 10 mons ago
I have an issue with Netflix too
Not resolved
Seen by 1 customer so far
Similar issue to 4361 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-sam_dg started working on this issue
Jul 28th, 2018 1:52am