I have things i enjoy watching but have to turn on audio description because i am blind...

GetHuman-brndnwil's customer service issue with Netflix from July 2018

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The issue in GetHuman-brndnwil's own words
I have things i enjoy watching but have to turn on audio description because i am blind... Now one movie in particular i really enjoyed and was able to use audio description, the issue is the audio and subtitles option page while in the movie, the first time i had trouble turning on descriptive but eventually got it turned on..... Now i want to watch it again but when i go into audio and subtitles it wont let me scroll through audio languages to select descriptive.... Is it possible to update netflix and maybe give the option to set audio descriptive mode in account settings that way those who need it dont need to open audio and subtitles while having a movie or tv show on?? It would make it so much simpler if visually impaired people to just turn it on one time and keep watching things other than turning it on each time they want to watch something

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Netflix

Customer service issue
Reported by GetHuman-brndnwil
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 3297 others
0 customers following this
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Timeline

GetHuman-brndnwil started working on this issue
Jul 4th, 2018 8:04am
GetHuman-brndnwil shared this issue with followers on Twitter
Jul 4th, 2018 8:38am
GetHuman-brndnwil indicated the issue is not fixed yet.
Jul 4th, 2018 9:08am
GetHuman-brndnwil indicated the issue is not fixed yet.
Jul 4th, 2018 9:11am
GetHuman-brndnwil indicated the issue is not fixed yet.
Jul 4th, 2018 9:11am

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